Forum Discussion

tcmpblf90ktc's avatar
tcmpblf90ktc
New Novice
2 days ago
Solved

The game it's not opened

 

I'm trying to open the game after recovering my Ea account, but the screen remains black and won't open.

 

  • Hi tcmpblf90ktc​,

    Could you pop up a screenshot of what you're seeing? At what stage does the black screen happen? Are you able to log in?

    - EA_Lanna

2 Replies

  • tcmpblf90ktc's avatar
    tcmpblf90ktc
    New Novice
    1 day ago

    Just I click on the EA account button and I get this screen and can't log in 

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hi tcmpblf90ktc​,

    Could you pop up a screenshot of what you're seeing? At what stage does the black screen happen? Are you able to log in?

    - EA_Lanna