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chennaisuperk's avatar
chennaisuperk
Newcomer
4 days ago

There is a lag and at times black screen is coming while conceding or scoring

This issue is lag and black screen issue is coming while scoring or conceding the goal..which affect the passage of play..kindly see to it and pls solve the issue as soon as possible 

android
crashing
freezing

1 Reply

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Hi there. If you are experiencing lag and brief black screens during goals, it could be caused by temporary memory limitations or minor network desyncs during match transitions.

    I'd recommend running through our basic mobile troubleshooting steps first:

    • Clear your game cache and restart your device.
    • Make sure you have a strong, stable connection (try switching between Wi-Fi and mobile data).
    • Free up storage space on your device.
    • Lower your in-game graphics settings

    You can find more steps in our EA Help Mobile Troubleshooting Guide. 

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