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sjr2up6e3ifo's avatar
sjr2up6e3ifo
Seasoned Novice
2 days ago

Suspected hacker causing persistent lag and freezing issues in FC Mobile

I played one Head to Head match against a player I strongly suspect was using a hacking or exploit tool. During that match my players froze, collided into each other uncontrollably, and the ball moved erratically toward the opponent, while my ping spiked abnormally even though my internet connection was completely stable.

Since that one match, every match I have played since has the same issues. Players freeze, collide, the ball behaves erratically, and my ping stays abnormally high, no matter who I am playing against. This started right after that match and has not stopped.

I have already restarted my phone multiple times, uninstalled and reinstalled the app, and switched between Wi-Fi and mobile data. Nothing has fixed it. This does not seem like a device issue on my end.

Has anyone else faced this after playing a suspected hacker? Is there a way to get this properly investigated by EA?

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1 Reply

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    18 hours ago

    Hi, thanks for sharing all the details. I can understand why this felt suspicious, especially since the issue started right after that match.

    Please report the player through the in-game reporting option so the team can review the account and match activity. 

    For the ongoing lag and freezing, it would also help to save a short recording and note your device model, region, usual ping, and the time the issue happens. Since you have already reinstalled the game and tested both Wi-Fi and mobile data, this may need to be looked at as a separate connection issue.

    Mobile Troubleshooting Guide

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