Forum Discussion

Re: Ads have no close button

Cannot close ad after watching. The screen seems zoomed in and the cross button seems to be somewhere outside the screen. 

3 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hi there — thanks for the report about this add issue. 

    Could you please share some additional information to help us review this problem?

    • Your device model and OS version
    • Whether this happens only with that specific ad, or with others too
    • Your country/region
    • Whether your phone’s language is set to English
    • Has the game been minimized and reopened befor this happened?

    Thanks!

  • 8165232333412925's avatar
    8165232333412925
    New Novice
    1 month ago

    iPhone 15 pro max IOS 17.6. Happened to other ads. Asia. Phone language is English. Straight from startup, no minimize or reopen. Thanks

     

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Thanks for sharing the additional information with us. I’ll pass it on to the team so they can check whether there’s anything that can be done on our end regarding these ad issues.

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