Error 10000

hello EA_Pulsar​ 

Device name: Redmi 13C and Samsung S9,  Connection type: Both WiFi and mobile data, Region: Africa (Nigeria), Internet provider : MTN Nigeria and Airtel Nigeria. 

I also sent a couple of messages in your DM

Thanks for sharing the details. Could you try logging in with Facebook instead of your EA account? Please try this once or twice and let me know how it goes.

hi again EA_Pulsar​  this is me trying to login with my Facebook account instead, I made several attempts, with the same result. I also tried the Google play method but no luck either. 

also EA_Pulsar​ following a troubleshooting article I saw, I created a new EA account to see if the issue is with my account, device or Internet connection. The new account logged in without any issues at all. I guess this suggests that the problem is with my original account.  I can't throw it away as I'm already at 112 OVR and starting over with the new account at this point of the game is a daunting task

Thank you for trying those steps. I appreciate all the new information you shared. I'll pass it on to the game teams.

thank you for your time and effort. do l need to provide my UID via DMs

I've forwarded it to the team already. Thanks 

thank you, looking forward to a favourable outcome. I miss playing 

EA_Pulsar​ 

Device name: Thomas&Anthony (3), IPad pro(11 inch) 3rd generation, 

Connection type: Wi-fi 

Region: Hong Kong

Internet provider name: PCCW HKT

Lokison099​ I agree with you, I miss playing EA on my good account