Forum Discussion

2 years ago

Solved

Pack got bought,but I didn't get players, gems are gone

Hello. I was playing the new TOTY event on EA FC mobile. I bought a pack for 18700 or something gems. As my internet connection was slow, the pack got purchased but I didn't get any players, it showe...

EA_Aljo
2 years ago
Hello, @lxl8ss3eqy9z

We're not able to help with missing content over Answers HQ. Please contact an advisor by opening a case here so they can look into this for you. Thank you.

EA_Aljo

Community Manager

2 years ago

Hello, @lxl8ss3eqy9z

We're not able to help with missing content over Answers HQ. Please contact an advisor by opening a case here so they can look into this for you. Thank you.

lxl8ss3eqy9z

2 years ago

I have done it, I talked to an advisor , they told me to open a new case for them to validate my id. And I opened another one, but I didn't get any reply.

Then , I talked to an advisor on the fc mobile application using customer service - chat with us. They've told me to report it as a bug.

I have done it as well.

I humbly request the officials to let me have my gems back, I have gone through a lot to earn this, if it wasn't the case, I wouldn't be knocking here and there all the time. Please take it to your consideration.

EA_Aljo
Community Manager
2 years ago
@lxl8ss3eqy9z

This is something that will need to be handled by an advisor. There is nothing we can do over Answers HQ to help with missing content.