Hello EA Support Team, I purchased an in-game offer worth ₹1999 from the EA Store on website for FC Mobile. The offer included 23 Draft Vouchers. The payment was successfully completed and the amount has already been deducted from my account, but I have not received the items in the game. Details: • Game: EA SPORTS FC Mobile • Item purchased: Offer containing 23 Draft Vouchers • Amount: ₹1999 • Payment status: Successful (paid via online payment) • Date & Time of purchase: (24 February 2026) • EA/Player ID: (removed) I have already tried restarting the game, logging out and logging in again, and checking the store and inbox, but the items are still missing. I kindly request you to verify the transaction and either deliver the purchased items to my account or provide a refund. I have attached the payment receipt/screenshot as proof of purchase. Thank you.

Hi there. If your transaction is still processing, please try the steps listed in this guide. If you need to check your order, you can also contact the team using the form directly on the FC Mobile Webstore.

Forum Discussion

yoyohero123321

Rising Newcomer

1 month ago

Solved

Payment successful but Draft Vouchers not received in game

Hello EA Support Team,

I purchased an in-game offer worth ₹1999 from the EA Store on website for FC Mobile. The offer included 23 Draft Vouchers. The payment was successfully completed and the amount has already been deducted from my account, but I have not received the items in the game.

Details:

• Game: EA SPORTS FC Mobile

• Item purchased: Offer containing 23 Draft Vouchers

• Amount: ₹1999

• Payment status: Successful (paid via online payment)

• Date & Time of purchase: (24 February 2026)

• EA/Player ID: (removed)

I have already tried restarting the game, logging out and logging in again, and checking the store and inbox, but the items are still missing.

I kindly request you to verify the transaction and either deliver the purchased items to my account or provide a refund.

I have attached the payment receipt/screenshot as proof of purchase.

Thank you.

android

EA_Pulsar
1 month ago
Hi there. If your transaction is still processing, please try the steps listed in this guide. If you need to check your order, you can also contact the team using the form directly on the FC Mobile Webstore.

3 Replies

EA_Pulsar
Community Manager
1 month ago
Hi there. If your transaction is still processing, please try the steps listed in this guide. If you need to check your order, you can also contact the team using the form directly on the FC Mobile Webstore.
yoyohero123321
Rising Newcomer
1 month ago
Hello,

I believe there is a misunderstanding. This purchase was not made through Google Play Store. I bought the offer from the official FC Mobile Webstore (store.fcm.ea.com), which is operated by OTT Commerce/Xsolla, so there is no Google Play receipt email.

I have attached my bank/UPI transaction confirmation as proof of payment instead. Please use my Player ID [removed] and purchase date 24 February 2026 to check the webstore transaction.

The event is ending soon and I purchased the ₹1999 offer specifically for the 23 Draft Vouchers. I would really appreciate urgent assistance because otherwise I will miss the event rewards even though the payment was successful.

Kindly verify and credit the items to my account or advise further steps if anything else is required.

Thank you.
EA_Pulsar
Community Manager
1 month ago
I understand, but this isn’t something we can verify on public forums. If the steps in the article I linked above don’t help synchronise your account, please submit a ticket using the form on the FC Mobile Webstore so the team can look into it. They’ll be able to check your order details.