Payment successful but Draft Vouchers not received in game

Hello EA Support Team,

I purchased an in-game offer worth ₹1999 from the EA Store on website for FC Mobile. The offer included 23 Draft Vouchers. The payment was successfully completed and the amount has already been deducted from my account, but I have not received the items in the game.

Details:

• Game: EA SPORTS FC Mobile

• Item purchased: Offer containing 23 Draft Vouchers

• Amount: ₹1999

• Payment status: Successful (paid via online payment)

• Date & Time of purchase: (24 February 2026)

• EA/Player ID: (724682455912894464)

I have already tried restarting the game, logging out and logging in again, and checking the store and inbox, but the items are still missing.

I kindly request you to verify the transaction and either deliver the purchased items to my account or provide a refund.

I have attached the payment receipt/screenshot as proof of purchase.

Thank you.