Forum Discussion
8 Replies
- EA_Solaire12 months ago
Community Manager
Hi @CupraIst
Can you attach a screenshot to your post please of the exact error you're seeing?
I have attached a screenshot of the error message.
My FC mobile UDID information :
ea.com id : CupraIst[CM Edit: Personal info removed]
- EA_Solaire12 months ago
Community Manager
Thanks, could you also let me know what device you're currently playing on?
Xaoimi, 11T Pro, Android system
I have the same device and I have the same problem. Did you find a solution?
- EA_Illium11 months ago
EA Staff (Retired)
Hey @CupraIst @6066217949353745
Try the steps from our help article, and let us know if the message you shared continues to pop up.
Thanks!
- This article didn't help, if I reset the cache, everything will be deleted and I will lose my game progress. If I lose, I won't play the game again.
- I installed the game on another phone and linked my EA account. I think the problem is caused by the Xaoimi 11t pro device.
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