Re: Pack got bought,but I didn't get players, gems are gone

I have done it, I talked to an advisor , they told me to open a new case for them to validate my id. And I opened another one, but I didn't get any reply. 

Then , I talked to an advisor on the fc mobile application using customer service - chat with us. They've told me to report it as a bug. 

I have done it as well. 

I humbly request the officials to let me have my gems back, I have gone through a lot to earn this, if it wasn't the case, I wouldn't be knocking here and there all the time. Please take it to your consideration.

@lxl8ss3eqy9z 

This is something that will need to be handled by an advisor. There is nothing we can do over Answers HQ to help with missing content.

I opened a 15k pack fc mobile 26 and got nothin* but a 84 instead of a 110 - 113

I want my gems back 

And also if I do get my gems back when will I have them because I tried my hardest to get those gems and then to purchase the pack

My name on fc is Fc_champioñ     UID:995285724633096192