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75eu1dgrz1ol's avatar
75eu1dgrz1ol
Seasoned Newcomer
23 days ago

Regarding unfair ban

Dear EA,

I was just trying to log into to fc mobile to get my dailies when I get a ban message. I sent three appeals with proofs as to me not cheating according to your biased reviews, and they keep on giving me the same message saying they can not unban me. I don’t know what happened, and I saved up 340 phase 2 tokens and was planning on exchange 2 116s for the new 117 Henry card. Please somebody give me advice as to what I can do to appeal and get unbanned cause I genuinely was shocked and almost cried.

sincerely, A person that enjoys fc mobile and will not longer enjoy it

ios

5 Replies

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    23 days ago

    Hi 75eu1dgrz1ol​,

    75eu1dgrz1ol wrote:

     I don’t know what happened...I genuinely was shocked and almost cried.

    I'm so sorry to hear that. It sounds like this ban came out of the blue for you. 

    I wish I could take a look into this for you, but that's not something we can do through the EA Forums. You did the best thing by sending in a ban appeal to our Terms of Service team. They are the only team that can help with ban appeals. 

    I mentioned we won't know what triggered the ban, but it may help to read our FC Mobile rules page as it clarifies what can trigger a ban:

     

    - EA_Lanna

  • 75eu1dgrz1ol's avatar
    75eu1dgrz1ol
    Seasoned Newcomer
    23 days ago

    I read through that page and the lock, suspension, and bans page, and I tried providing the evidence I could. my email was hacked around 5 months back, and I sent them proof of that since I noticed fraudulent purchases in my trash because of this phisher. However, same response, so is there a different approach I can take to getting unbanned?

  • 75eu1dgrz1ol's avatar
    75eu1dgrz1ol
    Seasoned Newcomer
    22 days ago

    I listened to your advice, and made an appeal with the entire situation, and explained everything while including the pictures of proofs with screenshots. By the way, an actual team is reviewing this right and not some bots because the emails from the responses always say the same thing, and I am not sure if there is even any possible chance they will accept my appeal since they seem to not care in some manner. I hope this appeal makes them understanding given that they are actual human beings capable of understanding my plight.

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    22 days ago

    Hiya 75eu1dgrz1ol​,

    75eu1dgrz1ol wrote:

    By the way, an actual team is reviewing this right and not some bots because the emails from the responses always say the same thing

    Yes, the appeals sent in to the Terms of Service team are 100% reviewed and responded to by real people, even if the response can feel somewhat stiff and repetitive at times. 😅 

    75eu1dgrz1ol wrote:

    is there a different approach I can take to getting unbanned?

    No, the only way to appeal a ban is through the Terms of Service team, and the only way to reach them is with these steps:

     

    - EA_Lanna

  • 75eu1dgrz1ol's avatar
    75eu1dgrz1ol
    Seasoned Newcomer
    22 days ago

    didn't work, and I feel like giving up now. don't know what to do know since I provided everything.

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