Request for Clarification – Account Ban [0x00102710]

Dear EA Support Team,

I am receiving a “Banned Account [0x00102710]” error message when attempting to log in to my FC Mobile account. However, I have not received any email or official notification explaining the reason for this action.

I would kindly like to request information regarding the reason for the ban, and whether it is temporary or permanent.

Additionally, if possible, I respectfully request a re-evaluation of the situation.

I would appreciate it if you could review my account and inform me accordingly.

Best regards,