Forum Discussion

1o53jxruydz6's avatar
1o53jxruydz6
Newcomer
2 days ago

Settings gear icon unresponsive — can't access in-game support

Hi, my son's original FC Mobile account (child/Guest account) became inaccessible after the app disappeared from my tablet. I reinstalled and created a new account using my own birth date (as advised by EA support), but the Settings (cogwheel) icon on the home screen doesn't respond when tapped, so I can't reach Customer Service in-game to follow up on case #252888661 with an EA agent (Javaid M). I've tried clearing cache, uninstalling/reinstalling, and restarting the tablet — nothing makes the gear icon clickable. Anyone else experienced this, or know a workaround?

android
connectivity
freezing

1 Reply

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    12 hours ago

    Hi.  Could you please confirm whether you’ve already completed the in-game tutorial on the new account?

    Also, if your device allows it, could you temporarily change the display size or resolution and then try tapping the Settings gear icon again? 

Recent Discussions