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27qcarrwl5yl's avatar
27qcarrwl5yl
Rising Newcomer
2 months ago
Solved

Unable to Log Into the Correct EA Account on FC Mobile Redemption Website

Hello everyone, I'm experiencing an issue with the FC Mobile Redemption website. I have multiple Gmail accounts, and each is supposed to be linked to a different EA account. One of my EA accounts i...
  • EA_Pulsar's avatar
    2 months ago

    Hi and welcome to our forums.  As this appears to be an account-specific issue, I recommend contacting the in-game Customer Service team so they can review your account details and investigate further.

    To do this, open FC Mobile and go to Settings - Customer Service, then submit a support ticket with the details you've shared here, including the EA account you're trying to access and the one you're being logged into on the redemption website. The team will be able to check your account and advise on the next steps.