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sjr2up6e3ifo's avatar
sjr2up6e3ifo
Seasoned Novice
12 days ago
Solved

Urgent Suspected Hacker Causing Persistent Game Breaking Issues in FC Mobile

Hello EA Support Team, I am reporting a serious issue affecting my EA SPORTS FC Mobile account. I played one Head to Head match against a player I strongly suspect was using a hacking or exploit tool...
connectivity
crashing
freezing
ios
  • EA_Mako's avatar
    EA_Mako
    12 days ago

    Hey sjr2up6e3ifo​,

    We cannot make any changes to your account via the forums. Please don't post your account information here as these boards are publicly visible to everyone.

    If you believe another player was cheating, you can use these steps to make sure they're investigated further. 

    I see you've tried some troubleshooting, but I'd also take a look through this page for any other steps that may help.

    If you're still having issues with your account beyond that point, you can contact support here so they can take a look, thanks.

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
12 days ago

Hey sjr2up6e3ifo​,

We cannot make any changes to your account via the forums. Please don't post your account information here as these boards are publicly visible to everyone.

If you believe another player was cheating, you can use these steps to make sure they're investigated further. 

I see you've tried some troubleshooting, but I'd also take a look through this page for any other steps that may help.

If you're still having issues with your account beyond that point, you can contact support here so they can take a look, thanks.

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