This is absolutely ridiculous. Pay $60/$70 for a game that YOUR servers only allow to properly work maybe 25% of the time. And before you attempt to blame my internet the connection is at full strength to my system. However almost every single time I play the game there's an EA server issue, platform Xbox One. Been a Madden customer since 1994 and this is beyond terrible. You should be issuing refunds or some compensation for this disgusting display. UFC 4 on the same system using EA servers has ZERO issues. But madden 24 there's a problem every single day!

Hi there, @rooski87 When you say your connection is at full strength, it sounds like you're using a wireless connection. If that's true, have you tried switching to a wire to see if there's a difference? Each game is different. Madden has 2 full teams of players to render when UFC has 2 fighters. There's a lot more data going back and forth so that's going to take a more stable connection that wireless just doesn't really offer.

It's a wired connection and I'm not even attempting to play madden vs someone else online. Just simply playing franchise mode through the online option.

@rooski87 Have you tried any troubleshooting yet? If so, what have you done?

Reset the entire internet for the house, shut down the system for a good half hour and restarted. Uninstaller and reinstalled the game. It still happens at all sorts of random times. It's 100% an issue with the EA servers.

@rooski87 We're not getting a lot of reports of this so we're not aware of any connection issues currently. Something else to try is clearing the alternate MAC address with these steps:Go to your Xbox SettingsGo to "Network", then "Advanced Network Settings"Click on "Alternate MAC Address", and then click "Clear" Also, check to see if your router supports QoS (Quality of Service). If it does, enable this and prioritize your console. You should also verify that your ethernet cables are at least Cat 6 and are free of any damage.

EA servers constantly failing!! | EA Forums

12 Replies

EA_Aljo
Community Manager
2 years ago
Hi there, @rooski87

When you say your connection is at full strength, it sounds like you're using a wireless connection. If that's true, have you tried switching to a wire to see if there's a difference? Each game is different. Madden has 2 full teams of players to render when UFC has 2 fighters. There's a lot more data going back and forth so that's going to take a more stable connection that wireless just doesn't really offer.
rooski87
2 years ago
It's a wired connection and I'm not even attempting to play madden vs someone else online. Just simply playing franchise mode through the online option.
EA_Aljo
Community Manager
2 years ago
@rooski87

Have you tried any troubleshooting yet? If so, what have you done?
rooski87
2 years ago
Reset the entire internet for the house, shut down the system for a good half hour and restarted. Uninstaller and reinstalled the game. It still happens at all sorts of random times. It's 100% an issue with the EA servers.
EA_Aljo
Community Manager
2 years ago
@rooski87

We're not getting a lot of reports of this so we're not aware of any connection issues currently. Something else to try is clearing the alternate MAC address with these steps:

Go to your Xbox Settings
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

Also, check to see if your router supports QoS (Quality of Service). If it does, enable this and prioritize your console.

You should also verify that your ethernet cables are at least Cat 6 and are free of any damage.
lakculv
2 years ago
Sorry mate but EA help have advised me they are getting reports of this issue from all over the globe and the team are currently working on a fix.
Either you or them are lying?
lakculv
2 years ago
Thank you for contacting EA Help. My name is Varun and I would assist you with your concern further.

I do appreciate your efforts for reverting us and see that you are still troubled due to the pertaining issue.

I have checked the details and I'll be really honest with you. The issue that you are facing is something which we're already aware of. We're receiving similar reports from other players around the globe.

Right now, I will not waste your time in providing troubleshooting to you as there is no troubleshooting I can provide, which can resolve the issue, However we are working hard to get it resolved a soon as possible.

So I humbly request you to wait for sometime and this will surely get fixed, we just need your co-operation here.

Good thing is that this has been brought into the notice of our game team and they are diligently working to fix it as soon as possible.

I would suggest you to keep playing and you would surely receive the rewards as soon as the issue is resolved.

Some Players have shared that they have been able to bypass this issue by creating a brand new lineup in Ultimate Team.

https://answers.ea.com/t5/Madden-NFL-Ultimate-Team/Madden-NFL-24-Ultimate-Team-Updates/m-p/12855224/thread-id/550

Looking forward to your reply, to help you further in the case.

Further you can also find answers to common questions on our Help Center at http://help.ea.com, or ask our community experts by visiting Answer HQ at http://answers.ea.com.
Thanks for contacting EA help. Have a great day ahead!
lakculv
2 years ago
Any word if there is a know server issue for PS5 or not?
Mods here say no issue and EA help say there is know issue they trying to fix.
Who has most insight on these issues?
Very confused right now.
EA_Aljo
Community Manager
2 years ago
@lakculv

I'm not aware of this being an issue, but you're welcome to wait and see if this is resolved as support mentioned.
lakculv
2 years ago
Yeah guess that’s all I can do after paying EA to take a dump in my PS5.