Getting ghosted on my ticket and can't talk to anyone from EA.

I've had an issue all day where I can't even play the game that I purchased. Support said there was a 7 minute wait for my ticket to be answered. It's been over an hour. I can't get in touch with anyone from EA, here on the answers HQ OR via my ticket. I've already reported to the better business bureau for stealing my money but I am just at a loss at what to do.

My game will not launch due to an error with the EA app. I have been all across the different answers boards, made a ticket which has been ignored, etc. and I can't talk to anyone. This is actually getting insane. I paid money for this game just for it not to work and have no support from EA whatsoever. How is this even legal? Selling somebody a defective product and then not helping them fix it is stealing. 

I have an issue where my game won't launch on Steam due to an error with the awful EA app. I have asked on numerous help forums. I have made a ticket which was supposed to be responded to within 7 minutes and has been ignored for over an hour. What am I supposed to do? Everyone from EA is just outright ignoring me when the game that I paid good money for just flat out doesn't work. 

What do I have to do to get, like, a basic level of help around here?

Can somebody please help me with my issue of not being able to play the game that I bought? What am I supposed to do?

I have made 8 posts and 2 support tickets about an issue that makes my game entirely inaccessible. Not a single person from EA has responded. I've made a report with the better business bureau but I am just completely shocked at how terrible this process has been. Nobody cares, EA won't even give me the time of day or provide support on a basic level. It's fraud.