Madden 25 Pre-order arrived on the wrong platform

Hey @JGame1109 

Would it be possible to get a bit more information on this? 

Did the rewards go to an Xbox instead of your PlayStation? Or did the rewards go to another PSN account on the PlayStation?

Thanks!

My sons account is on my PS4 and his PS5. He plays on the ps5 but when I got on the ps4 the rewards went to the ps4 not his ps5

Hey @JGame1109 

To confirm is the same PSN account being used on the PS4 and PS5? If so the content will be available, for more information check out our Duel Entiliment FAQ 

If the content does not appear we may need to try playing a few games on the PS5, and if the content does not appear reach out to our support with your Purchase Information to take a further look.  

How to use EA Help

1. Go to the EA Help homepage.
2. Select Madden NFL 25 
3. Select the "See all help topics"
4. Select the option I'm looking for something I bought
5. You should be able to choose from Chat or Email (options can vary) 

Cheers!

I am having the same problem. Somehow the PS4 version of the game accidentally got downloaded and I opened it before realizing. All of my benefits went to the PS4 version. I am sad because I bought the CFB/MADDEN VIP bundle and have been looking forward to MUT. 

I tried logging into the PS5 version but do not have my points, preorder packs such as the 83 Micah Parsons, and Hall of Fame player packs, etc. are not there. 

I also did not even receive everything I am supposed to get even on the PS4 version but I understand lots of people are having that problem and I only really care about the PS5 version. 

Somehow the PS4 version of the game accidentally got downloaded and I opened it before realizing. All of my benefits went to the PS4 version. I am sad because I bought the CFB/MADDEN VIP bundle and have been looking forward to MUT. 

I tried logging into the PS5 version but do not have my points, preorder packs such as the 83 Micah Parsons, and Hall of Fame player packs, etc. are not there. 

I also did not even receive everything I am supposed to get even on the PS4 version but I understand lots of people are having that problem and I only really care about the PS5 version. 

Any way to get my benefits on PS5? My understanding is that preorder benefits should be received on both. Please help. 

In the same boat here.  We bought the NCAA / Madden bundle from the PS Store.  Kids played the heck out of NCAA, loved it.  My son, who's account the purchase was on accidentally downloaded the PS4 version and went through the business, played a game, figured out why it looked weird, and realized his goof.  He uninstalled, went to PS5 version, no bonuses.  No coins, no packs, nothing.  I went through EA support, they told me I need to go through PS support. PS support said sorry we don't fix this bye.  Feeling at a loss, kinda hopeless, and bummed for my kids.  It's clear this isn't the only house this has touched.  Why isn't my sons PS4 / PS5 ID sharing the same entitlements with / for EA?  Any way to fix this???

Here too.

I played CFB25 PS5 and it automatically downloaded the PS4 Version for Madden. I didn't recognized it and thought that the game looks and feels like trash. But I received the 4.600 Madden Points (didn't use them to save for later Promo) and 2 Alumni Players in MUT. 

And then I downloaded the PS5 Version and received the 2 Alumnis Player again, but nothing else. Is there a way to get the Madden Points to my PS5 Version?

Hey @dexcallahan 

To confirm content for Pre-ordering will go to the platform version you first log into. 

However, if you move from a PS4 to a PS5 but continue to play on the PS4 version you will still be able to access that content. 

For more information, you can check out our FAQ: Madden NFL 25 Dual Entitlement FAQ

Thanks!

@EA_Illium i guess this is not correct. at least i have the pre-order content on both platforms.

Hi @EA_Illium , your answer seems to be directly in conflict with the dual entitlement FAQs. See below (bold italic added):

Will my pre-order content from Playstation 4 or Xbox One carry over to Playstation 5 or Xbox Series X|S?

If you redeem pre-order content in Madden NFL 25 on PlayStation 4 then that content will be available when using the same account in Madden NFL 25 on PlayStation 5. If you pre-ordered Madden NFL 25 on PlayStation 4, but waited to play the game first on PlayStation 5, you will still receive the content on the applicable account.

My content was (unintentionally) redeemed on PS4 version. I am using the same account on PS5 exactly as stated and have not received the content. 

This also seems to conflict with your answer in another similar post.

https://answers.ea.com/t5/General-Discussion/PS-pre-order-Madden-25-on-wrong-console/m-p/13966072#M851

Quoting your answer in the post mentioned above:

______________

My apologies as I am just confused why we are getting different answers. Apparently this was an issue in Madden 24 as well, and it seems the resolution was for players to receive their preorder content on both versions as indicated. 

Thank you for your time and looking forward to a favorable response. I have opened a help case already but due to the more widespread issues with the preorder content in general they seem to not be able to address it yet. 

Best,

Dexter