Forum Discussion
87 Replies
When I sign into alternate profile then back to my original profile i am allowed to play one challenge before reverting back to saying this trial can only be played on the account that downloaded it.
(Xbox series s)
Rjwavediff
Yes I have the MVP bundle
Yes I own the game on my account
- EA_Kent6 months ago
Community Manager
Appreciate you giving it a shot! Do you also have the MVP bundle with College Football 25, or do you only have Madden NFL 25 by itself?
I was just playing madden when it signed me out and said
“EA PLAY TRIAL
this trial can only be played on the account that downloaded it. Please sign back into that account and restart the game to continue your process” but I bought the bundle of college football and madden 25 on Xbox series x
I’m getting the ea play trial message on my screen but I purchased the full bundle with ncaa and madden while on preorder. I have attached proof of amount of time already played.
xbox series x
pakmanj0nes
game pass ultimate
serial number 010021203117
- EA_Aljo6 months ago
Community Manager
Hi there, @VoidJumper007
This is an issue we're aware of and working to resolve as soon as possible.
Thanks, I actually got it fixed by logging out of my account from this page, and logged back in, and that seemed to correct the issue.
- EA_Kent5 months ago
Community Manager
Hi everyone,
I just wanted to follow up here and mention that it looks like this has been fixed. If anyone is still getting the same message about the trial, please let me know.
Thanks again for your patience while we were working on getting this sorted!
Still not fixed
- EA_Illium5 months ago
Community Manager
Hey @deeham82
To confirm does your account own the MVP bundle or another account on the console?
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