Superstar: An error has occured.

Superstar mode does not work at all for me and hundreds if not thousands of others on PC, and hasn't been working for literal months. I've noticed this issue since at least October 20th and yet nothing has been done to fix it. Superstar is the only mode I ever play on Madden and I physically can't even access the mode, how is this allowed?? I've tried everything, uninstalling/reinstalling, unplugging PC, repairing files, nothing works. I don't see how such a massive company and game like Madden can allow a major gamemode to be inaccessible for so many people for months with no communication.

Error message when trying to enter Superstar.