Does EA actually care about there customer service ?

slow motion/stuttering crashing after a patch how do most companies handle this? Within 24hrs an emergency patch is released to fix the main issues. Here i am after the issues with madden 25 Battlefield series ect watching this i can't see anything but one post "we are working on it" posting a work around the players found. So after days of EA breaking the game they refuse to even give us an information update of any timeline. New buyers are at this time are buying a broken game. Owners who invested in the game are completely angered at this result of the money we spent the trust we showed. Forums at Steam, Reddit, here ect are screaming about this very subject. Discord lit for days yet still nothing more then a post. Does anyone see this as customer service or company pride in its product?

Glad you have your money EA it seems to be the only part you really care about!