I pre ordered from the in game screen and have yet to recieve my free 99 ovr player pack for madden 22
*UPDATE 6/17*
Thank you so much for your patience, this issue is now resolved. To those affected, please reach out to the live support team with valid proof of purchase so we can resolve this issue for you.
Please see here for information on what is a valid proof of purchase
FYI - this is what live chat customer service is saying as of this morning:
"Thank you so much for the patience here so I just got this case investigated by the concerned team and happy to tell you that you’ve nothing to worry about, looks like a few other players have reported this issue as well, however the good news here is that the studio is already aware about it and is already working on a fix, it’s getting rectified as we speak, thanks for your patience on this one and again do not worry we got your back on this one. Good thing is that this has been brought into the notice of the concerning team and they are diligently working to fix it as soon as possible. You just need to wait for some time, this is a known issue to us and our concerned team is working hard to fix the issue. So please don't worry, please wait for some time and check it again. I would request you to please keep an eye on our official Website and Social media page for further updates and information."
Others have reported that they have received their packs once they spoke to live CS, not in my case.
Hey I also didn’t receive mines and I ordered through madden 22 and I’m on ps5 and my psn is A2dakmontanaa
I’ve been having the same problem I’ve been waiting for almost 24 hours I play on Xbox 1
I’ve been having the same problem I’ve been waiting for almost 24 hours I play on Xbox 1 do you know if getting a refund and buying it again would work and yes I bought it threw the madden home page
I still haven’t gotten mine either on Xbox one standard gamertag is ~dieheart17
I tried that (refund/2nd order via in game link) didn’t help, still nothing. When EA screws us on GTs and UL weekends it’s one thing, but if they don’t make right on products delivered/products purchased, definitely a different story.
Any updates? If I don't get this soon I am canceling my pre order. I already got screwed on Christmas and Easter. Never received the golden ticket packs either. I l have been getting scammed all year but every time I spent money the transaction went right through. Not surprising.
I also haven't gotten my pack, standard xbox one, gamertag EJT killershot
Community Manager*UPDATE 6/17*
Thank you so much for your patience, this issue is now resolved. To those affected, please reach out to the live support team with valid proof of purchase so we can resolve this issue for you.
Please see here for information on what is a valid proof of purchase
Hey I am having the same issue.
