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gtrflgnjsfvz's avatar
gtrflgnjsfvz
Seasoned Newcomer
7 days ago

My Account was Hacked

 woke up this morning to find that someone had disconnected my Madden Mobile account from my EA account. When I logged in, I was taken to a completely random, brand-new account, and all my purchases and players were gone. 

My Madden Mobile account was linked to my EA account, and I even contacted support a couple of weeks ago—because I lost my old phone and felt like someone had access to my account, because tokens would be spent without me using it- they reassured me that no one has access and I'll be safe if I have my account linked. I've been reaching out to support again, but I'm getting stonewalled at every turn. No one is able to help and support isn't responding.

Has anyone dealt with this before? Is there any way to get my original account restored? I’ve spent hundreds of dollars on it, and I’m really frustrated.

2 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    7 days ago

    Hi there. You can find some help with hacked accounts in this article. Also, you're welcome to open a case with an advisor by hitting the 'Contact us' button at the bottom of that page. That way, they can make sure your account is secured.

  • gtrflgnjsfvz's avatar
    gtrflgnjsfvz
    Seasoned Newcomer
    2 days ago

    EA_Aljo​ I have already done that and I keep on getting sent in circles, chat support on ea.com tells me to contact the support in game. Then in-game chat support tells me to contact ea.com. I opened multiple cases, but no one is willing to help or even investigate the issue. 

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