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EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
5 years ago

Re: Why was I banned and how do I fix this?

@mateuszbak00 

Were you able to get this addressed? Just came across your thread.

Escalating a case is when our Advisors will send it up to our next Tier or representatives better equipped to handle these specific cases or sent over to higher department to get it reviewed.

When accounts are banned or suspended, our Advisors are not able to make any changes. They can transfer your case to our Terms of Service team whom review these actions and determine whether they were just. Our Terms of Service team are not available to speak to by chat or phone, only correspondence will be via email.

Unknown errors can happen without account actions, so it's possible you experienced a rough string of bad luck where you were banned and then experienced a technical issue in which you thought was still tied to the ban when it was really a separate incident. Restarting the device, re-installing the app, clearing up space on your device, toggling WiFi on/off, and checking for device updates can help clear out that error. 

I'm sorry about the rough experience you had with our Support team lately, let us know if you have any questions. 

19 Replies

  • Shady2001man's avatar
    Shady2001man
    5 years ago

    I have been banned from the fifa 21 market for no reason which i know. I may have broken a term or rule of EA however, i have not read it all so i dont know. I have been banned on the market since thursday and today is monday and i was told i will receive a email update soon however  i aint recieved nothing. Im very anoyyed right now and i just want to play the game. On my case it just say No fix availabe. What does that mean and when will i get an update on my account? 

  • Shady2001man's avatar
    Shady2001man
    5 years ago

    I have not received any email and it has been 5 days since i got market banned. Idk why i got banned and surely there would be a warning in place if i was doing something wrong. I have spent money and time on this game and im very annoyed at the moment and really want to play FUT. Can you please help me unban my market and i promise i wont make the same mistakes again. 

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    5 years ago
    @Shady2001man Our forum team cannot make any account changes. Please be patient and wait for Terms of Service to reply back.
  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    5 years ago
    @Shady2001man 5 business days is their goal but depending on the amount of contacts they're receiving throughout a given time-period it could extend a bit. We are approaching the holiday season with more players coming back online (there are also lockdowns in certain parts of the world happening again), so in my opinion it will likely extend beyond 5 days. I know it's hard to wait a situation like this out and be told to wait, it's not easy, but please continue to do so and check your email daily for a response.

    Thanks for hanging in there.
  • Shady2001man's avatar
    Shady2001man
    5 years ago
    @EA_Blueberry Ive got a message saying i wont get unbanned and they made the correct call. Im so annoyed rn because i dont even know what terms or rules i broke and it was by accident. Is there anything i can do because i dont want to start all over again and i would expect a warning from ea if i did break a rule so i could stop. Is there anything u can do to help? I dont understand why they cant tell me the mistake i made and than blacklist my account and unban my market and if i make the mistake again than fair enough they can ban my market again.
  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    5 years ago
    @Shady2001man Some do, but I cannot verify whether it will for you over the forums due to our inability to discuss account details. Our Support team should be able to verify this if you plan to purchase the next FIFA title. I'm sorry the outcome wasn't what you were looking for.

    Rules for FIFA 21 can be found here: https://help.ea.com/en-us/help/fifa/fifa-rules/
  • Shady2001man's avatar
    Shady2001man
    5 years ago
    @EA_Blueberry If i delete the club which has a transfer ban would the other clubs on that same account have a ban aswell or will it be normal?
  • mateuszbak00's avatar
    mateuszbak00
    5 years ago

    Hey I was just wondering if the problem is fixed. I completely forgot about the game but then sa an ad. I realize i still have a bunch of gems and cash on my locked account. Idk maybe you help me out since support cant. If you cant i understand. thanks.

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    5 years ago
    @mateuszbak00 Our forum staff is not able to assist with account bans/suspensions nor make account changes, sorry. :\
  • mateuszbak00's avatar
    mateuszbak00
    5 years ago

    Hey my account isn't banned. It was suspended for 7 days and when i called support they also confirmed that the ban was gone.  Its just that I cant login. Every time I try anything, apple or facebook it rejects it and kicks me out, and then it says unknown error please try again. [Removed User ID - DO NOT POST IT PUBLICLY - CM] if that helps. 

  • mateuszbak00's avatar
    mateuszbak00
    5 years ago

    yea I've done all of that already: re-installing, trying on different device, etc... I can get on with a guest but as soon as I try to link my personal account with facebook or apple it kicks me and I get a message saying," unknown error please try again." 

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @mateuszbak00 

    Try clearing the cache for Facebook and Madden NFL 21 Mobile under your device settings. Then try signing out of Facebook on the Facebook app, then try signing back in. Let's see if that works. 

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    5 years ago
    @mateuszbak00 Hmmm okay.

    Please get in touch with our Support team on Twitter or at our Help site and be sure to mention what you've informed me. There could be a restriction on the back-end that was not yet lifted and our staff will need to pull up your account to make these changes. I'm sorry for the inconvenience. Please keep us updated here.

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