Asking for online pass (but my is PC digital version) since I downloaded Citadel DLC

Somebody had this problem and he resolved it by contact the live chat support stuff.

Or try this https://help.ea.com/nz/article/mass-effect-3-online-pass-issues

Just to be sure - when it says "Your approximate wait time is between 55 - 60 minutes." - I shuld stare at my monitor for the next hour, because someone may talk to me? Or can I leave my comp and simply return in an hour?

For the record - making me wait this long is riddiculous. Once again I regret purchasing anyting from EA.

Thankyou very much for your reply. But the link is mainly for consoles. For PC users, have to contact customer service. But I already tried that. First, there is no reply to my email. Second, when I phoned them, I was asked to wait. The 1st time I waited 15 minutes. 2nd time 20 minutes. 3rd time, gave up. Hence, I come to here and ask if I buy a new license, will I keep all my DLC frome previous license or I have to buy them all again?

You're going to have to bite the bullet on this one and phone the toll free number during EA business hours 10am-10pm EST. If you are overseas use your Skype account and work out the time difference. You will be told your average wait time might be 560mins, ignore this and stay on hold, generally 20-45mins even if you call right on their opening time. DO NOT waste your time with Live chat for this issue. You will most likely be transferred to senior support Tech, where they can dig into your account. Good luck - from someone who is intimately acquainted with this issue. EA Games Specialists at [Admin. Edit] Please contact support via this link: https://help.ea.com/en/contact-us/

Thank you very much for your help. I think your name looks familiar. Might have met killing reapers or something. I am in UK. I will try that again on Monday after work. They close at 9pm. The thought of calling EA in USA does sound logical. With the waiting time, I may as well buy another copy. It is cheaper that way. But thanks again. I will try again with the UK EA helpline on Monday after work.

I guess no one will be able to answer my question buying another license as no one is so stupid like me or addicted to ME3 like me. :\

If you want this resolved you'll have to contact live support, since they're the only ones that are available weekends.

Make sure they issue you the correct Online Pass (called "Online Pass N7 Collector's Edition") and have the re-issue From Ashes to your accoutn again as well since this becomes de-authorized in the process. See my story here

hi there,

  This is unrelated but I am curious where you downloaded the citadel DLC? I can't find it on bioware or on Origin.

Yeah, I'm pretty sure we've had a run on the park in Gold or Platinum. 

Don't buy a new licence as this will result in a new account and you will lose all your hard work and you'll be weeping to the end of days!!!

If you added it into an existing account you will simply compound the problem even further. I have the same issue right now with Digital Deluxe Edition and it keeps asking for "Collector's Edition' online pass every time I try to join friends match (also happened after downloading latest DLC).

As per 1ago's post, take screen shots so the team can see exactly what happens at your end as a supporting email to your case, which I have also done. They will resolve it and you won't have to start from scratch.

Open your Origin go to 'My Games' tab, right click on your game and select 'show game details' and it will show you everything you have already purched/downloaded and whatever else there is left for you to "Buy Now".

Hi everyone,

I'm also having this problem, but it was not directly after downloading the Citadel DLC. I could play multiplayer earlier today, but now when I try to start it, it wants an online pass (and I can't even see my galaxy at war map).

Sure sucks that it's so difficult to get in touch with EA support. I'm really hoping this won't mess up all our mutiplayer accounts.

Hugs and sympathy

/Cecilia