Bought andromeda points, where are they?

I talked to EA Help yesterday and they told me to wait 24 hours, but from other comments it looks like that doesn’t help.

If like me, Playstation confirmed your purchase but hasn’t been able to transfer the licenses to the game, you can ask for a refund with EA by raising a case online and providing proof of purchase: 

https://help.ea.com/en-in/help/account/how-to-provide-proof-of-purchase/

Playstation Support told me they could refund it too. 

Hope that’s useful. 

Thanks, I just don't understand why the microtransactions are still available if they don't actually work anymore. I want a refund but I would rather have the in game assets I originally purchased. Should I reach out to playstayion support?

that’s what I find most frustrating, there is nothing in the game to prevent you trying to buy points, and they still aren’t showing up. There is not even a rough timeframe for a fix or any further details about the problem from EA.

Playstation weren’t able to transfer the points for me because it was an EA problem, and EA can’t either apparently. I tried all that proof of purchase stuff with EA Support today but they just told me to go to Playstation Support for a refund.

Absolute shambles to be honest

Yeah, I was informed by EA today that they couldn't do anything for me. They said that the issue was 'rare' and that they couldn't grant me the in game assets or the refund. I went to Sony and they helped me troubleshoot. Unfortunately it didn't work and they gave me the full refund, but Sony was very understanding. I guess I can't buy andromeda points which means if I want anything in the multiplayer I will have to grind bronze and silver for hours and hours to open one or two of the reserve or arsenal packs. I was hoping to get a little help from a good gun or character but I guess im stuck with the uncommon or common items for a while ☹️  

I just think it's so bizarre. I have bought other in game currencies from EA no problem like in Fifa but there's something wrong with MEA's points. Shame.

I used to be able to buy points fine, I don’t know what’s happened or why EA is not fixing it. I will keep on at them though. 

Hopefully points will come back sometime soon!

Thank you! I'm sorry this is happening to you too but I'm glad I'm not alone here. I'll do what I can too, hopefully i can update this forum post with a solution in the future. Best of luck!

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@NitroShade12 wrote:

I purchased 2 andromeda points add ons from the Canadian ps store, one for 1050 and one 2150, and i have yet to see them in my multiplayer account. I called support yesterday and they told me to wait 24 hours...? I've never had an in game purchase delay like this, but anyway it has been 24 hours and I'd like the points or the money refunded to my card. Ive read that a few others have had similar issues too. Please resolve this for me soon! Before my weekend runs out.

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It's now March of 21 and there still no resolution to the problem. EVE Valkyrie did the same thing. It's odd for EA to up and stop supporti f their games like that, especially when there is clearly a fan base that continues to play. Heck people still play ME3. But this is disconcerting, as this means I will never be able to max out all of my characters (the ones I don't use) in a reasonable amount of time. 

Well I guess I should throw my complaint into the basket. Just had the same thing happen to me this morning and its just doesn't make any sense. Why is the asset available for purchase if it doesn't work at all? What are they doing? There has been enough reports on this problem for someone at EA and/or boiware to fix this mess. Guess I'll get my refund and uninstall. Shame. I was willing to put money into this game

Me too, made multiple purchase before recognising problem 

I am in the same boat. Recently started playing the game after a 3 year hiatus after getting a PS5. Game plays so much better. I than saw all the new content in multiplayer and decided to get a leg up and purchase some Andromeda points. I initially asked EA for help, but was just told they can't do anything, stating that it was all on the Playstation store. I spoke with a very helpful tech at the Sony store and will try the solutions presented to me.

First step. Restore the license on your playstation in the settings menu.

Second step. Deactivate the console, then reactivate the console. Do this by Settings>Account Management> Activate as your Primary PS4/PS5

Once you have done these steps, you can boot up the game and see if the Andromeda points are activated.

The real kicker is that the Playstation rep informed me that if all of this is complete, and it doesn't show up, that it is a PUBLISHER issue not pushing the content over to you.

Side notes:

I run the APEX HQ app on my phone as well, so there is no issue with my account not matching up with EA and my Playstation.

Both the PS4 and PS5 do not have Andromeda points show up.
Andromeda points purchased through the PS5 store on the console (refunded by Sony), and second time through the Sony Website (Still pending)