Some time ago I got Mass Effect Legendary edition. I recently installed the EA Desktop app and was ready to reinstall it only to find it isn't in my list of games, despite it showing up quite clearly in the Origin app, and the fact it is for sale from the EA Desktop app. I'd appreciate this being fixed so I can get rid of the Origin app.
Holy cow.. I just logged in to load up my ME: Legendary Edition to continue my playthrough, and it was gone, as if I'd never purchased it... I "almost" bought it again, thinking I had just mistaken getting it through EA Play or gamepass or something, but something in my gut told me to continue searching if anyone else had experienced this...
THANK YOU for posting this fix.. This saved me from repurchasing the game. Very much appreciate it.
Community Manager@sadsuzuki Did you purchase it through the EA app or Steam?
Did you have EA Play any point before or after you bought the game?
have you ever found a fix for this? im having the exact same issue.
Community Manager@BurnedRope When you load up the EA app, MELE does not show up in your library, or the store when you search it?
Missing from the library would typically be a cache issue but missing from the store would be an entirely different issue like if you were in a region that didn't allow the game purchase.
I reformatted my PC over the weekend and did a brand new install of the EA app and all my games and I could see it.
Those are a lot of hoops to jump through for an issue that has remained unfixed since it was reported three years ago. I get that fixing bugs isn't EA's strong suit, but you'd think they would actually get around to fixing at least one of them every few years. This is one I would pick personally. This and allowing the X button on the app window to actually close the app and not merely minimizing it. (of course, that is a feature, not a bug... but just as irritating).
One can only assume, since these issues are still very much a problem, that EA is more about the money than fixing anything the player base finds necessary. Granted, this realization doesn't surprise me. I don't think anyone who has dealt with EA for any length of time is surprised at the lack of interest in fixing much, especially if it isn't lucrative, and if it wasn't for the fact that I can't play my games any other way since Origin no longer works and the replacement is inferior in nearly every sense of the word, I would chuck this headache and never spend so much as a dime for an EA game again.
However, since that appears to not be an option, I will jump through hoops like a trained circus animal and see if I can't get something I paid hard earned money for to actually work in an app that wasn't necessary in the first place. If it ain't broke, don't fix it. And Origin wasn't broken, but this junk is.
Community Manager@Kriegsthunder This has been a known issue with the EA app. Have you followed the steps above, or performed any other troubleshooting steps on your own?
i have same issue i buy the game in 2021 ( i can send u my purchase history) and after long time want to play it and i cant see it in my library and i see the app think that i dont have the game yet why [removed]
(cm edit - removed language - keep it clean please)
Community Manager@IngoingSquid5 Gotcha, so as long as you know and can verify you are on the right account, I would try the following and see if these help.
Go to the Control Panel
Also these:
As these are license files for older titles, you won't lose any progress or data.
Clear the cache for the EA app, and if the game has the option, repair the game and launch it again.
