Mass Effect™ Legendary Edition allready claimed
Mass Effect™ Legendary Edition that I bought on steam has been claimed by another emailadress than my own and i can't play it. it does not show up in my library
Forum Discussion
6 Replies
EA_ShepardCommunity Manager
blade0075 Hey there
How you get this one solved depends on where the game was purchased. If the game was purchased through the EA store or the EA app, you would need to reach out to Live Support, and they can check the key you have.
If it was purchased through Steam or another retailer, you would need to reach out to that retailer, as we cannot change those keys on an account unless it was your account, and the key was purchased through the EA store.
it seems the real problem is my steam account is linked to the wrong ea account, on a russian emailadress. my steam and real ea acount share the same emailadress, but i can't link it.
how can I solve this?
how can I solve this?
- EA_Shepard
blade0075 Hey, there
This would have to be resolved through Live Support, as a CM cannot make changes to accounts over the forums.
i tried to apeal on the ban on the ground that it wasnt me who caused the ban since my account was hacked, but they ignored this
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