Mass Effect™ Legendary Edition allready claimed
Mass Effect™ Legendary Edition that I bought on steam has been claimed by another emailadress than my own and i can't play it. it does not show up in my library
Forum Discussion
EA_Shepard
Community Manager
Community Managerblade0075 Hey there
How you get this one solved depends on where the game was purchased. If the game was purchased through the EA store or the EA app, you would need to reach out to Live Support, and they can check the key you have.
If it was purchased through Steam or another retailer, you would need to reach out to that retailer, as we cannot change those keys on an account unless it was your account, and the key was purchased through the EA store.
how can I solve this?
- EA_Shepard
blade0075 Hey, there
This would have to be resolved through Live Support, as a CM cannot make changes to accounts over the forums.
i tried to apeal on the ban on the ground that it wasnt me who caused the ban since my account was hacked, but they ignored this
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