Forum Discussion
EA_Shepard
Community Manager
1 month agoblade0075 Hey there
How you get this one solved depends on where the game was purchased. If the game was purchased through the EA store or the EA app, you would need to reach out to Live Support, and they can check the key you have.
If it was purchased through Steam or another retailer, you would need to reach out to that retailer, as we cannot change those keys on an account unless it was your account, and the key was purchased through the EA store.
blade0075
1 month agoNew Novice
how can I solve this?
- EA_Shepard1 month ago
Community Manager
blade0075 Hey, there
This would have to be resolved through Live Support, as a CM cannot make changes to accounts over the forums.
- blade00751 month agoNew Novice
i tried to apeal on the ban on the ground that it wasnt me who caused the ban since my account was hacked, but they ignored this