Mass effect 2 help!

Hey @trevgrad08

I'm really sorry to hear that you're having troubles with launching Mass Effect 2 ☹️

Did by "wiped all 3 games clean" you mean only reinstalling them? Have you tried to use Ccleaner to clear the registry files as well?

It would also be great to see your DxDiag report.

/Ataashi

Basically I deleted all files( uninstalled and reinstalled ). Because twitters ea support said that the game worked on the user account with admin privileges, and they suggested I play the game on that other user account. So because I didn’t want to lose my progress, I transferred my saves files onto the user account. But when I did that, the game didn’t work. That told support that something was corrupted in my files. So after it didn’t work, I cleaned the games. Deleted all profiles and data. Basically starting from scratch here.

I have used the ccleaner in the past. Actually when I first got the trilogy about a year ago or so,  twitters support had me use that. After I used it, it made things worse. It not only corrupted some of my registry files, but it also corrupted the game as well. I had no choice to do a system restore to before I downloaded the cleaner. So I’m a little hesitant on using the cleaner this time around. I have also done a clean boot. I did a clean boot when I had this problem several months ago, and it came back with no issues, so I don’t think it’s needed again.

Here is the DxDiag file.

Thanks you for better explanation and providing the file @trevgrad08 

Have you tried to launch the game with DirectX 11 instead of 12? I also see that you're using Windows 10. Have you tried to start ME2 in a compatibility mode with any previous Windows system?

/Ataashi

I have tried compatibility mode and i let the system do it automatically, so it picks certain options based on what’s happening on the screen. As far as running it on other versions of windows, my current pc is the only pc I’ve ran this game on. But I have applied settings on it, so it could be tested with older versions. But doing that hasn’t fixed anything. I’ve also ran it under administrator. 

But as far as running it under directX 11, I have not tried that. Main reason I haven’t done that is because, my computer already had lag with each game, so there’d be more of a lag if I roll back to the previous version. When the game worked, the directX version I have currently, seemed to be fine.

Hi @trevgrad08

You wrote you already tried all steps we did to get the game running the last time, the steps in this post?

According to your DxDiag you replaced the HP W2071d Monitor with a different one. Is it the HP W2071d monitor that does not work anymore?

The new Monitor works without problems?

Correct. The HP W2071d monitor is the one that went out. It’s newer than my original hp monitor w1907 which I had my vista pc on. The one that went out, is also a widescreen monitor. The w1907 is standard. So it really made no sense why the newer one went out first. After it went out, I began searching for monitors online. A few days later I found out from my uncle who’s an audio video technician/salesman, that the hp brand is just a crappy made model for monitors. He said that if I wanted a long lasting monitor, price range I’d be looking at a few hundred bucks for one. The only issue I’m having with the working monitor is the occasional lag from the game. Otherwise it works pretty well.

@trevgrad08

So to make that clear, now, after the problem reappear, you created a second user account and the game did run there?

It was suggested that I create a user account to see if the game would run under the user account. The game did load correctly under the user account. So after it worked, I transferred my saves files onto that user account, so I wouldn’t lose my progress. When I tried loading the game under the user account, the game didn’t work. So I wiped all the files out and started from scratch with the games, the game didn’t load even after I deleted all the files. So I’m stuck at this point.

@trevgrad08

Which folders exactly did you move and where did you putt them? (Full path please)