Mass Effect 3 Online Pass Error

Hey, can't seem to get multiplayer to work, I'm using the EA app on PC. I see all these threads about the online pass and I've tried to follow the advice in them but I'm having no luck. Not sure if it's something on my end or not.

Any help would be appreciated, thanks.

(cm edit - updated thread title for vis)

connectivity

ea app

mass effect 3

multiplayer

EA_Shepard
2 months ago
KingLee890 Hey, there

For Online Pass errors, a CM cannot resolve them in the forums, as they deal with accounts and account changes. However, if or when support sends players here or says they cannot resolve it, and there is a case set up, we have to review it to see what was done and handle that situation on our end.

The first step is to have Live Support review the account. When you are on the help site, follow these steps:

In the search bar, type in "find missing content."

Click the link to the article How to find your missing EA in-game content

Scroll to the bottom and click "Contact us."

In the chat window, proceed through the missing content questions.

List Mass Effect Andromeda or Mass Effect 3 as the game.

Type in PC for the platform.

Once this information is provided, you should see a chat option that connects you with an advisor.

We have tested these steps over and over, so they do work; you just have to be persistent. It is super frustrating when all you want to do is play, but a CM isn't able to support your account as we would like, and we cannot do account verification on the forums, which is the biggest thing that stops me from fixing it here.

I know that is a lot, but I do like to explain the why, not just say, " Hey, go do this!" type of thing.

Support is aware of what to do. If they do not, please send me a PM with the case number. I have to have that, but support is the only current way to resolve this error.

Thanks

118 Replies

EA_Shepard
Community Manager
2 months ago
KingLee890 Thanks for the update on resolving it. It is a real easy fix, honestly. Should only take a few minutes. When players say support didn't help, I have to get a case number and send it over to see why.

OxfordAvenue If you still can't get in and support sends you here, please tag me so I can take a look.

Cheers!
KingLee890
Rising Novice
2 months ago
OxfordAvenue Ye so I used the link that the community manager provided and eventually I was able to get through to customer support, I did get it fixed. It seems that if you have the standard edition of the game this will happen and support just upgraded my game to the Digital Deluxe Edition which never required a game pass. Not sure why they weren't able to help you as it seems this is their solution to this issue.
OxfordAvenue
Legend
2 months ago
EA_Shepard Hello, I am having a similar issue.
I am having the same issue that everyone else was having in this thread:
[PC] Mass Effect Online Access Error in Multiplayer Mode | EA Forums - 9200656
This reddit thread inspired me to try to reach out to you:
https://www.reddit.com/r/MECoOp/comments/1achyqj/redeempurchase_online_pass_mp_not_connceting/
I tried to reply to the thread, but saw it was closed now. I have included screenshots of my issue.
My EA ID is: OxfordAvenue
My case number is 240652849. I am using Mass Effect 3 (2012) through the EA app on a windows PC. I have already tried everything that was suggested that I could do locally. In my chat with support, the person I was speaking with said they did not have the technical tools or knowledge they needed to execute the fix. I gave them a link to the thread where you discuss how to fix it.
I’d appreciate any support or guidance you could offer me, thank you in advance.
EA_Shepard
Community Manager
2 months ago
KingLee890 Hey, there

For Online Pass errors, a CM cannot resolve them in the forums, as they deal with accounts and account changes. However, if or when support sends players here or says they cannot resolve it, and there is a case set up, we have to review it to see what was done and handle that situation on our end.

The first step is to have Live Support review the account. When you are on the help site, follow these steps:

In the search bar, type in "find missing content."

Click the link to the article How to find your missing EA in-game content

Scroll to the bottom and click "Contact us."

In the chat window, proceed through the missing content questions.

List Mass Effect Andromeda or Mass Effect 3 as the game.

Type in PC for the platform.

Once this information is provided, you should see a chat option that connects you with an advisor.

We have tested these steps over and over, so they do work; you just have to be persistent. It is super frustrating when all you want to do is play, but a CM isn't able to support your account as we would like, and we cannot do account verification on the forums, which is the biggest thing that stops me from fixing it here.

I know that is a lot, but I do like to explain the why, not just say, " Hey, go do this!" type of thing.

Support is aware of what to do. If they do not, please send me a PM with the case number. I have to have that, but support is the only current way to resolve this error.

Thanks
KingLee890
Rising Novice
2 months ago
EA_Shepard Hi,
I haven't contacted support, I looked for support but I could only find these forums and FAQs. Not been able to resolve it on my own but I've tried all the methods I saw discussed on here. Do I need to get to someone at EA or is it something I can fix?
Thanks
EA_Shepard
Community Manager
2 months ago
KingLee890 Hey,

Wanted to follow up on this and see if you were able to resolve it?

Have you reached out to live support and set up a case with them yet?