Mass Effect 3 Online Pass Error
Hey, can't seem to get multiplayer to work, I'm using the EA app on PC. I see all these threads about the online pass and I've tried to follow the advice in them but I'm having no luck. Not sure if i...
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EA_Shepard Hello, I am having a similar issue.
I am having the same issue that everyone else was having in this thread:
[PC] Mass Effect Online Access Error in Multiplayer Mode | EA Forums - 9200656
This reddit thread inspired me to try to reach out to you:
https://www.reddit.com/r/MECoOp/comments/1achyqj/redeempurchase_online_pass_mp_not_connceting/
I tried to reply to the thread, but saw it was closed now. I have included screenshots of my issue.
My EA ID is: OxfordAvenue
My case number is 240652849. I am using Mass Effect 3 (2012) through the EA app on a windows PC. I have already tried everything that was suggested that I could do locally. In my chat with support, the person I was speaking with said they did not have the technical tools or knowledge they needed to execute the fix. I gave them a link to the thread where you discuss how to fix it.
I’d appreciate any support or guidance you could offer me, thank you in advance.
OxfordAvenue Ye so I used the link that the community manager provided and eventually I was able to get through to customer support, I did get it fixed. It seems that if you have the standard edition of the game this will happen and support just upgraded my game to the Digital Deluxe Edition which never required a game pass. Not sure why they weren't able to help you as it seems this is their solution to this issue.
EA_ShepardCommunity Manager
KingLee890 Thanks for the update on resolving it. It is a real easy fix, honestly. Should only take a few minutes. When players say support didn't help, I have to get a case number and send it over to see why.
OxfordAvenue If you still can't get in and support sends you here, please tag me so I can take a look.Cheers!
Hello EA_Shepard, my issue is now fixed!
The first support person I talked to a few days ago was not able to help me. I reached out again today, and linked them to this thread. Them upgrading my game version to the Digital Deluxe edition was what fixed it for me. I'm really thankful for your help!
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