Mass Effect 3 Online Pass Error

KingLee890​ Hey, there

So, for these errors, technically, a CM can't really do anything with the account since we don't handle them. However, if or when support sends players here or says they cannot resolve it, and there is a case set up, we have to review it to see what was done and handle that situation on our end.

Once that is done, I can look up the case, and try to get someone to look it over and fix but that takes time. It has to be reviewed and escalated, documented, etc. The whole nine yards.

The first step is to have them review the account. When you are on the help site, you follow these steps

• In the search bar, type in "find missing content."
• Click the link to the article How to find your missing EA in-game content
• Scroll to the bottom and click "Contact us."
• In the chat window, proceed through the missing content questions.
• List Mass Effect Andromeda or Mass Effect 3 as the game.
• Type in PC for the platform.
• Once this information is provided, you should see a chat option that connects you with an advisor.

We have tested these steps over and over, so they do work; you just have to be persistent. It is super frustrating when all you want to do is play, but a CM isn't able to support your account as we would like, and we cannot do account verification on the forums, which is the biggest thing that stops me from fixing it here.

I know that is a lot, but I do like to explain the why and not just say hey go do this! type of thing. Let me know if you have trouble with that, or once you get that set up.

I am here to get y'all in-game, so I am trying to find the best way to do that without you having to go back and forth.