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MyAimIsCr4p's avatar
MyAimIsCr4p
Newcomer
12 hours ago

Mass Effect 3 "unable to authorize DLCs" & online pass issue

  Hello, I recently reinstalled ME3 after a couple years for the multiplayer, when opening the game i was greeted by a message saying that it was unable to authorize a bunch of DLCS listed, then multiplayer is also inaccessible and is asking me for an online pass.
(see attached screenshots)

  I already reached out to support 3 separate times for this, the first 2 told me to basically f off and go ask steam, the 3rd had me delete the dlc files and repair the game install, which I read here worked for others but sadly not for me as I still got the same errors. I also tried deleting the license folder which also didn't work.

 Hope someone here can provide other fixes or tips that I could try, many thanks! :)

 

mass effect 3
multiplayer
pc
steam
technical issues

1 Reply

  • holger1405's avatar
    holger1405
    Hero+
    2 hours ago

    MyAimIsCr4p​ 

    Please clear your temp files:

    • Press the Windows key and "R" at the same time to open the Run dialog box.
    • Into the new window, type or copy & paste:  "%temp%"  (Without the quotes.) > hit "ENTER"
    • Now your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\\Temp" folder. > Delete all files and folders in it.  
      (If some files or folders can't be deleted, reboot and try again.)

    Then:

    • Go here and download "Revo Uninstaller. (The freeware version, Portable version works too.)
    • Run "Revo Uninstaller" > Uninstall EA app.
    • At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "Advance" > Browse.
    • If "Remaining registration content found" is displayed > Select All > Delete > Next
    • When "Remaining Data and Folders" is displayed > Select All > Delete.
    • Restart the PC
    • Download a new EA app setup exe from here. (Do it even if you already have the installer!)
    • Install EA app.
    • Run EA app as Administrator > Click the EA app shortcut on your desktop > Run as Administrator. 
    • Test. 

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