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moonsyrin's avatar
moonsyrin
Newcomer
2 days ago

Mass Effect Andromeda Missing Online Access

I wanted to play ME Andromeda Multiplayer on my PlayStation. But it always says offline. My internet is fine. I tried linking my PSN account to my EA account but it said there was a different account already attached. Possibly a disabled account attached to my PSN. Which I don't recall doing. Any help resolving this issue would be appreciated. EA_Shepard​ 

1 Reply

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    12 hours ago

    moonsyrin​ With PlayStation, unless you had EA Play, that error is a network error, not an account error. I looked at the account, and you do have an Online Access entitlement, which is granted by your PlayStation when you first try to access the game on that console.

    If you are still unable to get in, change the password to the EA account that is linked with that PlayStation account and try again. I would just reinstall the game after the password reset,t but that should work. If not, you have to look at further troubleshooting the console and network.

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