Mass Effect Andromeda no access to online

@necroticliquid When you go to Help.ea.com, are you logged into your account when you try to reach out to support?

Yes logged in, i get the Unites States instead of UK for some reason.

@necroticliquid Can you try the following for me? Go back to the help site, and make sure you manually log out of the site.

• Select the EA App
• Select one of the account issues like I cannot log in
• You may get a pop-up that says login and get faster help
• Select Continue without logging in
• This should give you the chat/email option

Apparently they can make no changes to a sunset game.

@necroticliquid That would be incorrect. The game has not sunset. I am logged into it right now. The Sunset list does not have it listed. The Mobile Apex app is offline, but the game itself is still online.

Did you have EA Play on your EA account? If so, do you know when it expired?

Did you purchase the game through the EA app or through Steam?

They just closed down the chat, I have EA Play, it is valid until APril 2025, the game along with dlc's were all purchased through origin at the time.  It doesn;t show the deluxe version i paid for, just the standard.

@necroticliquid Ahh okay. Can you go ahead and uninstall the game for me. Then, go into the store - not the library, and search for the game. Download the one directly from the store itself.

When i search for it, the tile shows aas in library, select and go to download and it says N/A owned