Forum Discussion
Please create a new DxDiag, open it and scroll down to the end of the document.
If it still looks like this, follow the steps below: (If errors are listed, load it up.)I
- Press Windows key + R to open the Run dialog box.
- In the new Window, type or copy and paste "%LOCALAPPDATA%\CrashDumps" (Without the quotation marks) > Press ENTER
- Check to see if there are any "*.dmp" files named "MassEffectAndromeda.exe.dmp" in the ".Local\CrashDumps" folder.
- Zip 2 - 3 "MassEffectAndromeda.exe.dmp" files together and upload them at a free file hosting service like Dropbox, or you can use your OneDrive "public" folder
- Post the link here.
If there aren't any dump files of the game:
- Press the Windows key > Write: Command Prompt > Right click on "Command Prompt" in the search results > Run as administrator.
- Copy and paste:
reg add "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps\devenv.exe" /v DumpType /d 2 /t REG_DWORD
into the prompt Window > Press ENTER. - Play the game until it crashes.
- After the game crashes, let all Windows crash dialogues finish.
- Press the Windows key and "R" at the same time.> Type "%LOCALAPPDATA%\CrashDumps" (Without the quotation marks) into the new window > Press ENTER.
- Zip 2 - 3 "MassEffectAndromeda.exe.dmp" files together and upload them at a file hosting service like Dropbox or you can use the OneDrive "public" folder.
Post the link here.
I tried doing all the steps above and I didn't get any dxdiag errors or any crash dumps on the CrashDumps folder. Anything else I can try?
- holger140519 days agoHero+
Then it seems the game is not crashing but not starting at all. Are you sure it really starts up and crashes?
- Heisenberg103818 days agoSeasoned Newcomer
It momentarily shows up in the task manager. But yes I can't even start it.
- holger140518 days agoHero+
Unfortunately, there is nothing to go by in your case.
All I can suggest are standard troubleshooting steps like a clean boot, clean installation of the graphic driver (IF you use a PIN to log on to Windows 11 do NOT run DDU in Save mode.) or a clean installation of EA app and the game.