Mass Effect Legendary Edition on Steam is not launching (EA app issues?)

Question

I got gifted Mass Effect Legendary Edition on Steam, but I can’t launch it because of the EA App. When I click Play in Steam, it validates for a bit, then opens the EA App, but the EA App doesn’t recognize the game as installed. It just says:
“To launch on the EA App, download this game through Steam”
and nothing happens after that. I don't get an error message.

Here’s what I’ve already tried:

-Uninstalled and reinstalled both the EA App and the game from Steam.
-Cleared the EA App cache (using App Recovery).
-Deleted the ProgramData\Electronic Arts and AppData\Local\Electronic Arts folders.
-Verified the game files in Steam.

Despite all that, EA App still shows the game as “Download and launch from Steam” instead of Installed, so Steam launches EA App but the game never starts.

Has anyone found a working fix for this recently? I saw old posts mentioning Origin, but since Origin is gone, I can’t try those solutions.

Any help would be greatly appreciated. I just want to play the game.

holger1405 · Answer

0c347b630ef676c2​&nbsp;
Please clear your temp files:

Press the Windows key and "R" at the same time to open the Run dialog box.
Into the new window, type or copy &amp; paste: &nbsp;"%temp%"&nbsp; (Without the quotes.) &gt; hit "ENTER"
Now your Windows Explorer should have brought you to the "C:\Users\&gt;your user name&lt;\AppData\Local\Temp" folder. &gt; Delete all files and folders in it. &nbsp;(If some files or folders can't be deleted, reboot and try again.)

Then:

Go here and download "Revo Uninstaller. (The freeware version, Portable version works too.)
Run "Revo Uninstaller" &gt; EA app.
At the end of the main uninstall, Revo will ask you which cleaning method you want to use. &gt; Select "Advance" &gt; Browse.
If "Remaining registration content found" is displayed &gt; Select All &gt; Delete &gt; Next
When "Remaining Data and Folders" is displayed &gt; Select All &gt; Delete.
Restart the PC
Download a new EA app setup exe from&nbsp;here. (Do it even if you already have the installer!)
Install EA app.
Run EA app as Administrator &gt; Click the EA app shortcut on your desktop &gt; Run as Administrator.&nbsp;
Test.&nbsp;

If that alone don't helps also reinstall Steam and the game with revo.&nbsp;If you have the space, install the clients and the game on the same drive, preferably the system drive.

johnny_reich · Answer

I came on this forum looking for a solution to the exact same issue

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Mass Effect Legendary Edition on Steam is not launching (EA app issues?)

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