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Please add a DxDiag to your next reply, I will look at the crash dumps and the DxDiag after that.
- Press the Windows key and "R" at the same time to open the Run dialog box.
- Copy and paste or type "DxDiag" (Without the quotes) into the new field. > ENTER
- Wait until the green bar is gone > Click on "Save all information"
- Save the file to your desktop.
- Load it up here.
- tinylessons18 days agoSeasoned Novice
holger1405 thank you for the step-by-step instructions. The requested file is attached.
- holger140517 days agoHero+
The error in the Crasdump is an INVALID_POINTER_READ access violation. A INVALID_POINTER_READ happens most of the time because memory that contained valid data was freed for some reason and the program now can't find the data it needs to function.
The problem is that this can have many reasons.
lets start with the basics:
The ASUS Webpage for your Laptop has a newer Intel graphic driver that is categorized as "Critical".
Please install the driver, restart the Laptop (a real restart, not just shut down and start again.) and test.- tinylessons15 days agoSeasoned Novice
holger1405 thank you for this information - I've always been meticulous about keeping my NVIDIA drivers up to date, but did not realize I also had Intel GPU hardware to worry about. I installed the drivers you noted in your post on that same day and played ME3 successfully up until today. Today I had a crash of the same type - though in fairness, the drivers may have been part of the problem since this is maybe the longest I've gone without suffering a crash.
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