Origin and the game should run in Offline mode as well, I suggested online mode because it is the easier way.
Thanks anyway!
Than all I can suggest itm is a repair installation or a complete fresh installation of Windows.
The repair installation has the benefit that you can keep your data and applications, but I can't promises that it will work.
The fresh installation should work if there is no hardware malfunction that prevents the game from running.
(The repair installation is normally a save process, but you still should have a backup of your important data!)
On my sister's PC:
dividebyzero's custom launcher comes up when I start the game via Steam/Origin, and when I click ME1, I see the ME1 splash image. Unfortunately, the game never actually starts, the loading process just seems to hang there. We tested this today, letting it go for two hours, and when we came back, the screen still showed the ME1 splash image and a spinning circle.
Her PC meets minimum requirements for the game (eg 8gb of ram, gtx 1060).
At this point, if a patch doesn't fix the issue for her within a week, she's going to have to refund the game.
(btw, she can run Cyberpunk 2077, The Sims 4, and many other games on her pc)
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