Forum Discussion
Its a really horrible situation for everyone still having issues, the game has been out now for 10 days and many of us are still not able to play the game we purchased. I cant even get a refund, its ridiculous that these issues still havent been addressed by the devs
Might try buying from steam but tbh I am afraid same will happen because steam also requires origin. I hope they fix this soon with a patch but I doubt it.
- holger14055 years agoHero+
Some errors that lead to MELE not starting are errors in the game that should be fixed, but some are problems on the end user system Bioware has no influence over.
If you are not troubleshot you don't know which one is the case for you and if a fix might help you.
- 5 years ago@reflowkt Cant get a refund currently, EA are acknowledging that the game has issues but have stated that I need to get a refund from CDKeys (whom I bought the activation code from) CDKeys are saying because I activated the code they cant provide me with a refund and I would have to get a refund from EA/Origin. So both parties are trying to weasel out of reimbursing me due to a clearly defective/broken product.
- holger14055 years agoHero+
Try what I suggest, if it runs in save boot there is a driver on your system that prevents the game from running.
- 5 years ago@holger1405 Ok and if it is a driver issue, would I be able to tell which driver it is or would it then be trial and error to try and determine which one it might.
Basically this has been an extremely frustrating experience for me, I have tried so many of the possible solutions and spent way more time than I wanted, If its possible for me to get my money back (which it should be) then it might be the less stressful route. Will try your suggestion though... - holger14055 years agoHero+
No, it still would be trial and error, there are some drivers that would be more common than others but in the end it is trial and error.
If you don't want to do this, wait for the next patch that might purge some incompatibilities, if it is still not working after that you will find me here. 🙂
Please filter the CBS Log in this way:
- Press the Windows key > Write "CMD" (Without the quotation marks) > Right click on "Command prompt" in the search results. > Run as administrator.
-
Copy "findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt" (Without the quotation marks) into the prompt of the command prompt. > ENTER.
-
Upload the "sfcdetails.txt" that is now on your desktop.
- Go here and download the "All in One Runtimes" package. (Description)
- Run the installer.
- Disable the "Java Runtime Environment 8 Update 251" from the pre-settings
- Install all VC++ runtimes.
- Restart the PC. (a real "Restart" not just shutting down and start again.)
Then:
- Press the Windows Key and "i" at the same time > Apps.
- Scroll down until you see "Microsoft Visual C++ 2015 (Or 2017 or 2019) Redistributable"
- Uninstall everything from 2015 - 2019 (Only 2015 to 2019, leave all older versions intact.)
- Restart the PC.
- Go here and download the "Microsoft Visual C++ 2013 Redistributable" packages. (Both, the x86 and the x64 versions)
- Install both versions x86 and the x64 running the installer as Administrator (Right click the installer > Run as an Administrator)
- Reboot > Test
- 5 years ago@holger1405 Thank you, I appreciate that you have been trying to help 👍
- 5 years ago
Tried already. Still didn't work.
Anyway thanks for your help 🙂
Let me update again.
After I've reinstall almost all programs in my PC, finally i'm be able to play it!!!
Though not sure what is the main cause haha.
Thank you very much for help many time.
You're real Hero Holder1405 😇😇
- 5 years ago
@holger1405 wrote:Please filter the CBS Log in this way:
- Press the Windows key > Write "CMD" (Without the quotation marks) > Right click on "Command prompt" in the search results. > Run as administrator.
Copy "findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt" (Without the quotation marks) into the prompt of the command prompt. > ENTER.
Upload the "sfcdetails.txt" that is now on your desktop.
Hi again, Holger!
I did my best to interpret the commands and fill in file paths specific to my PC, but I don't think I understand the language well enough to enter the command correctly. Any chance you could break it down a little further for me, please? Thanks!
- holger14055 years agoHero+
It should work regardless of the OS language.
Just copy and past findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt into an elevated command prompt. > Hit ENTER.
- 5 years ago
@holger1405 wrote:It should work regardless of the OS language.
Just copy and past findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt into an elevated command prompt. > Hit ENTER.
I see what you're saying. I attempted to replace portions with file paths using file paths specific to my PC. Ran the command, file attached. Thank you!