[PC] Unable to Access Mass Effect: Andromeda Online Services

Hello,

I'm reaching out for help regarding access to the online services of Mass Effect: Andromeda.

I used to play the game through the EA Play subscription, which has since expired. Some time ago, I purchased the game on Steam instead, and my Steam account is correctly linked to my EA account (confirmed in my EA settings).

Instead of receiving an error code, I simply get the following message in-game:
"You are not authorized to access the online features of this title." As you can see (in French) in the attached screenshots.
I am then redirected to a general troubleshooting page, which doesn't apply to me because:
- I'm not using a proxy or VPN.
- My game is fully updated.
- There are no error codes (such as 5800 or 10044).
- And my network connection is stable.

However, I still don't have access to the online features (such as multiplayer).
From what I’ve read, it seems that in some cases, a manual intervention from EA support may be required to restore online access when transitioning from EA Play to a full purchase on Steam.

Could someone please assist me with this issue?

Thank you in advance for your time and support.