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agentdelta115's avatar
agentdelta115
5 years ago

Pre-rendered Scenes and Loading Screens stutter on eGPU Hardware

Performance Issues with eGPU Setup

The game has been running fine up until the latest patch 1.02 was released. Pre-rendered cutscenes and loading screens now suffer from a severe frame drop. Gameplay is fine, so it is not unplayable.

Here are my specifications:

2017 13' MacBook Pro w/ four Thunderbolt ports

Intel Core i5 - 7267U Duo Core

8GB RAM

Intel Iris Plus Graphics 650 iGPU

AMD Radeon RX 5700 XT eGPU

The game runs well when Shepard is controllable in game. However, during transitionary cutscenes, CPU utilization spikes up to 100% and the frames drop to 1 - 5 frames per second. I have found that running the game without the eGPU and running off of the iGPU exclusively seems to resolve the issue as the scene no longer stutters and the CPU does not spike to 100%. The game formerly ran just fine on the eGPU but this latest patch has changed that.

me legendary edition

10 Replies

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    5 years ago

    Sorry to say but we don't support Mac OS or players who are using botcamp to get windows for the game. @agentdelta115 

    it means that when we do updates and changes it might stop working for you. 

    /Atic 

  • agentdelta115's avatar
    agentdelta115
    5 years ago
    @EA_Atic wrote:

    Sorry to say but we don't support Mac OS or players who are using botcamp to get windows for the game. @agentdelta115 

    it means that when we do updates and changes it might stop working for you. 

    /Atic 


    Windows is running natively on this Macintosh computer. Boot camp was not used to install windows to the machine. As far as the machine is concerned, it is a computer that runs windows that meets the specifications of the game. Are there any known issues with eGPU setups?

  • Anulwaynul's avatar
    Anulwaynul
    5 years ago

    Same thing has happened to me with a RX590 egpu. Game cutscenes and loading screens run fine without the egpu connected

  • RPGaff's avatar
    RPGaff
    5 years ago
    @EA_Atic wrote:

    Sorry to say but we don't support Mac OS or players who are using botcamp to get windows for the game. @agentdelta115 

    it means that when we do updates and changes it might stop working for you. 

    /Atic 

    I have the exact same problem and I'm using a 2018 Huawei Matebook X Pro (i.e. not a Mac) with an eGPU setup. This is a general issue for eGPU setups and not a Mac issue. Please stop dismissing it as a Mac issue.

  • RogueFive1424's avatar
    RogueFive1424
    5 years ago
    @EA_Atic So we have established an eGPU pattern with laptops. The problem is 100% reproducible. loading screens, cutscenes without interactions don't use the game engine but a different player that cause an above 100% cpu usage if eGPU is connected. I use an 8th gen i7, which is well above the spec.

    Please have a dev connect an eGPU to a laptop and load anything. It'll take 2 minutes to confirm. Thanks
  • kizmiazz7's avatar
    kizmiazz7
    5 years ago

    I created a post about the same issue - https://answers.ea.com/t5/Mass-Effect-Legendary-Edition/Pre-rendered-cutscenes-play-in-slow-motion-4-12-fps-PC/m-p/10357489#M4352

    My fear is that @EA_Atic was completely dismissive of my issue as he might be with yours because we're both running windows on a mac. He/She doesn't seem to understand the how you can essentially use a mac as a PC running windows. 

    Since this appears to be an eGPU issue and NOT A MAC ISSUE, it might be a good idea for a non mac eGPU user to create another thread describing the issue because there's a chance this thread has been marked as resolved. 

  • CitizenSn1ps_88's avatar
    CitizenSn1ps_88
    5 years ago

    I have the exact same issue with cut scenes. Game runs at 140fps normally and then lags massively in some cut scenes. I am using a laptop, but don't have an eGPU connected.

    i7-7700

    GTX1070

    16GB RAM

  • RogueFive1424's avatar
    RogueFive1424
    5 years ago
    @EA_Atic so the problem is the playback of the BIK movies through bink2w64.dll. I tried an older version but no difference, so It must be a parameter passed to the DLL.
    When I play the BIK movies directly with RADGameTools, there is no stutter whatsoever, so the movies are fine.

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