I've been having this problem since the start of December and I have tried uninstalling and installing the game again and that doesn't work. I've tried factory resetting my phone and that doesn't work either. My phone is Zenfone 6 with Android 11 OS. This also happens with Madden and FIFA Mobile. I do have the ID number saved but now is the question where or who do I show it?
Community ManagerHey there, sorry to hear it's crashing on you for all of our mobile games. Question for you, does it crash for you when you play other non-EA games with similar graphical levels?
Community Manager@DJ_NoobKilla
Are you able to login before it crashes and if so, are you able to play if you login through a different option like FB, Google, or Guest mode?
Community ManagerCan you try clearing the cache for the app under Settings>Apps, then try launching it?
Maybe try moving the game out of that folder to see if that has any effect.
Community ManagerCommunity ManagerTry logging into our website at Help.EA.com on your device and then try connecting to the game. If it's still not working after that, I feel like it could be device related then since multiple accounts don't work (not account related) and you can login to the game on PC with bluestacks. Have you reached out to the Support team for your device? I did some research and that device has had motherboard issues in the past, not sure if this is related.
