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Anonymous's avatar
Anonymous
9 years ago

Account does not meet minimum requirements

I've wasted a day trying to help my son figure out why this game won't allow him access.

Account doesn't meet minimum requirements is the error message.

His account is not age restricted on xbox, microsoft, EA or Origin.

I've seen threads saying to use the "add friend" option in Origin to connect his xbox account but the simply is no option to do that on the Origin interface. All add friend does is let him search for other people.

It feels like he's wasted a lot of his hard saved money on something that does not work!

7 Replies

  • Anonymous's avatar
    Anonymous
    9 years ago

    Hi,

    The security setting on his xbl account show him as a 21 year old. So ay above the rating of 12 for this game.

    Xbox support told me that the EA account was showing as an underage account but again I've changed his age on that to show 21 so that's not it either.

    The only common solution I have read about is linking his Origin account to his xbl account but I have no idea how to do that from the current Origin interface.

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    9 years ago

    @uningzzegg0

    It appears your situation is, or has been handled via case #29993849 created after your post here.

  • Anonymous's avatar
    Anonymous
    9 years ago

    Hi,

    I had the same problem. When I changed my console security it did not work. What can I do for this? Can you please help?

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    9 years ago

    @jadedtanay1

    There are three reasons you are possibly seeing that:

    1) One of your accounts is underage

    2) Your security settings are not correct

    3) You do not have an active XBL Gold or PS+ subscription

  • Anonymous's avatar
    Anonymous
    8 years ago

    [Removed - Admin.]

  • Anonymous's avatar
    Anonymous
    8 years ago

    Hi Baz,

    1: As the parent i changed the age of my 12 year old to 37 like me.

          2: there's 6 months of XBL active.

          3: As a 37 year old player my child doesn't have any restrictions on his account for me to change.

    And we still cant accesses Need for Speed 2015, NFS Pay Back or EA servers..

    Solution????

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