Invalid code - Online Pass

You're in a bad place. You need to contact EA Support.

Sorry about that !! How can I contact them ? their website does not lead me to any email.

Hi albahri987

Can you please provide more details about the game edition you ordered and the exact description?
Also, please confirm if the retailer was Amazon.com or another one available on Amazon web site.

Thank you.

Edit: can you also provide the platform?  - Thanks

Hi,

Thanks for your reply.

I preordered the game on October 15, 2012 from Amazon.com ( I can provide you with the order number). You can find more detatils here:

http://www.amazon.com/gp/product/B0050SWSQQ/ref=ox_ya_os_product

I am entitled to exclusive content since I preordered the game from Amazon.com but unfortunetly the code that came with the DvD is invalid. I tried to redeem it through PS3 Store. One of my mates preordered the game from Amazon.com and his code is invalid too.

Platrform: PS3.

I am rather disappinted with the way EA treats its customers.

I bought the game brand new from Walmart yesterday for PS3 and am having the same problem as you.  I can't find anywhere to try and get support from EA in person.  Did you ever get an answer to your issue?

edit - actually not exact issue.  My issue is the online pass code is saying that its already been redeemed, which is stupid because it is a brand new copy still in package.  But still wondering if they ever responded to you.

Also bought brand new and sealed and getting an invalid code for my online pass...the time savers pack worked perfectly...

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@SpaceMonkey8686 wrote:

I bought the game brand new from Walmart yesterday for PS3 and am having the same problem as you.  I can't find anywhere to try and get support from EA in person.  Did you ever get an answer to your issue?

edit - actually not exact issue.  My issue is the online pass code is saying that its already been redeemed, which is stupid because it is a brand new copy still in package.  But still wondering if they ever responded to you.

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I am having the same problem can I please get some help I bought the game 12-1-2012 @ walmart the time savers worked but not my online pass now do I have to go and buy a online pass from my Playstation store if I do I might as well bring the game back to Walmart!

Nope I haven't recieved any solution for my problem yet ! I'm still looking for their email. If any body has their email please put it up here.

I have similar problems with other games such as AC III and Black Ops. I ordered all of them from Amazon.com. But at least AC III support team responded and solved my issue.

Hi everyone,

Thank you for details you provided on this issue.

It seems like this issue is related to the Online Pass according your reports here and not the product code.
(albahri987  I think you are also experiencing this issue with the Online Pass.)

We would like to ask players who are experiencing this issue to post a message below including:

• The exact error message, the platform, the retailer, the game edition and also confirm if this is related to the product code or the online pass.

* Additional information:

EA Online Pass are generally redeemed through either the Playstation Network Store or the Xbox Live Marketplace. 

Online Pass for my game on Xbox 360
To successfully redeem your pass and access online play, please follow the steps below:

1. Enter the Online Pass Code (from the insert that came with the disc)
2. You will see either one of these messages (Error verifying Online Pass OR Code entered has already been used). When you do, skip to step 3
3. Reboot console without signing out of Xbox Live
4. Launch your game and follow the on-screen prompts. You should be ushered into the Online Pass re-download process.
5. Download the Online Pass and continue on to starting the game. Online features should be available to you now.