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maxDnD's avatar
maxDnD
5 years ago
Solved

NFS Hot Pursuit Remastered PC: game not accepting "up" arrow key to start

Hi

I just installed Need for Speed Hot Pursuit Remastered on my gaming Laptop. After going through all initial options, I come to the stage where I have to choose car and then start racing.

To start the race, the screen shows the option of "up" arrow key but nothing happens after it. I am unable to start the race. Please help in this regard.

The game just doesn't seem to accept the up arrow key which is otherwise working fine on my laptop.

Regards

Mayank

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  • hrjohn's avatar
    hrjohn
    5 years ago
    @tlbm3 reinstall should help, but try cleaning origin cache beforehand.
    When you manage to login, try doing a restart and after that launching origin + the game right after.
  • tlbm3's avatar
    tlbm3
    5 years ago
    Hi.
    I have now cleaned the origin cache.
    The only thing I did not get rid of was the serviceLogs app.
    But that may not matter.
    I have now logged in to Origin.
    When I press the play button, the screen turns black, then after a few seconds I return to Origin. I have five NFS games on Origin, and it has never been a problem to start the games. So what's the problem with this NFS?
  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    5 years ago

    Thanks for the update. Just to be clear, are the other NFS games working?

    Sometimes security software can block apps, can you try whitelisting both the game and Origin on any security software you have

    Also restarting with a Clean Boot will help to check for interference from other 3rd party programs like overlays, which can also prevent games from launching. 

    https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/

  • tlbm3's avatar
    tlbm3
    5 years ago
    Hi.
    I do not know if they work today.
    First I have to download them again to test.
    And this takes a long time.
    The game worked in the beginning, not completely painless.
    I've played 110 hours.
    I have the same settings on my computer that I had when I first installed the game.
    I'm unsure about performing a Clean Boot.
    My computer may not work after this.
    It's not worth the risk.


  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    5 years ago

    A Clean Boot is a pretty standard step, in essence it just turns off any 3rd party programs that you have set to start when your system boots up. That way you can eliminate 3rd party programs as a factor without having to hunt down and disable each one manually. 

  • tlbm3's avatar
    tlbm3
    5 years ago
    Hi.
    I have now performed a Clean Boot.
    And restarted the computer.
    Opened Origin pressed the play button.
    The screen goes down to black for a few seconds, will the game start?
    No. I'll return to the Start page on Origin. Unfortunately.
    I used the left shift button when I pressed the play button.
  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    5 years ago

    Thank you. Can I check you took the security software steps above too? I just want to ensure they weren't missed previously. 

  • tlbm3's avatar
    tlbm3
    5 years ago
    Hi.
    I removed everything including security software steps.
    It made no difference.
    The start button on the game never appeared in Origin.
    I just pressed the game and then it became a black screen, and then back to Origin.
  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    5 years ago

    OK, that's interesting, especially as you note issues with Origin previously. If you install the EA Desktop app does that have similar issues running the game?

    https://www.ea.com/news/ea-desktop-app

    Also if you check the Windows Event Viewer are there crash events for the game?

  • tlbm3's avatar
    tlbm3
    5 years ago
    Hi.
    I have now install EA Desktop. I press the start button and the same issues running the game from Origin.

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