Re: Item System Synchronization Failed

did you fix the problem ? 

I am getting the same error

@TwittyliCrop Nothing really. It's broken, they don't know how long it'll be. I don't think there's a lot of information being given to the chat agents because they're repeating a lot of the same things and not giving out useful information. That twitter feed is dead since 2021. Nothing's updating there.

Transcript
EA Agent(10/2/2022, 2:29:52 PM): Thank you for contacting EA HELP, my name is EA Agent, may I start with your first name please?
(10/2/2022, 2:30:16 PM): Tae
EA Agent(10/2/2022, 2:30:58 PM): Hi Tae, I hope you are doing well.
EA Agent(10/2/2022, 2:30:58 PM): How may I help you today?
(10/2/2022, 2:31:54 PM): Website shows the server is up & good. My friends are reporting they can get online just fine. I'm getting a 00308F error and now it looks like the game wiped out all my cars and character items. It's saying it's not synching my inventory. What do I have to do to play with everyone else in my crew?
EA Agent(10/2/2022, 2:32:42 PM): Alright! Thank you for getting in touch about this, I will certainly try my best to help you.
EA Agent(10/2/2022, 2:32:45 PM): To begin with, may I know the email linked with your EA Account?
(10/2/2022, 2:33:07 PM): **REDACTED**
EA Agent(10/2/2022, 2:34:39 PM): Let me check the account here.
EA Agent(10/2/2022, 2:35:37 PM): Can you please tell me the exact error you're getting on screen?
(10/2/2022, 2:35:58 PM): Like I said, 000308F
EA Agent(10/2/2022, 2:36:18 PM): Everything looks okay with the account here, let me contact my team to check with them.
(10/2/2022, 2:39:09 PM): Pardon, I missed a zero. it's 0003080F. Very sorry for the mistake.
EA Agent(10/2/2022, 2:39:34 PM): So thank you so much for the patience here so I just got this case investigated by the concerned team.
EA Agent(10/2/2022, 2:39:38 PM): And am happy to tell you that you’ve nothing to worry about, looks like a few other players have reported this issue as well, however, the good news here is that the studio is already aware of it and is already working on a fix.
EA Agent(10/2/2022, 2:39:42 PM): It’s getting rectified as we speak, and thanks for your patience on this one and again do not worry we got your back on this one.
(10/2/2022, 2:40:54 PM): Do you know if they can fix the missing inventory?
EA Agent(10/2/2022, 2:41:53 PM): I will send your account and case details to the team so they can look into the issue and fix the missing inventory, how does that sound?
(10/2/2022, 2:42:32 PM): Thanks, do you have a ticket number I need to track for this?
EA Agent(10/2/2022, 2:43:40 PM): All the updates will be posted here:
https://twitter.com/needforspeed?lang=en
(10/2/2022, 2:45:22 PM): They haven't posted anything since last year
(10/2/2022, 2:46:00 PM): And they just retweeted EA's adverts
EA Agent(10/2/2022, 2:46:40 PM): Just to inform you that it is not an individual that seems to be impacted by it, there are a lot of players experiencing the same issue and understand the fact that the game is having regular updates and events.
EA Agent(10/2/2022, 2:46:47 PM): So you might experience slight issues however we trying our best to get it rectified on our end.
EA Agent(10/2/2022, 2:46:51 PM): So hoping for the same understanding from your end as well.
(10/2/2022, 2:47:45 PM): Yeah, you said that before. I'm more looking at this twitter feed you sent. It looks inactive so is EA putting out updates or should I be checking back here?
EA Agent(10/2/2022, 2:49:11 PM): EA will be posting the updates there, you can also check back here for updates, "REDACTED" you can provide this case number for the future.
(10/2/2022, 2:50:43 PM): Yeah I'll check back here since the twitter hasn't been updated since 2021. Do they know how long they'll be working the issue?
EA Agent(10/2/2022, 2:52:09 PM): They should come out with a fix pretty soon, however I cannot confirm the time frame as that is not shared with us.
(10/2/2022, 2:52:27 PM): Alright, I'll get this posted to the community. Thanks

Yeah pretty much I have been waiting all day to play online and still cant.

Did the problem finally fix? I was having the same problem when i was trying to play with a friend online.

They still haven't fixed the problem by the way. Just came off talking to an EA representative. And essentially all he told was they know they have an issue and are trying to fix it, but they literally have no clue when the issue is gonna be solved... The only thing I found even more confusing is that the Agent told me that depending on what the issue is the time can very drastically but if they know what the issue is couldn't they give us a realistic ETA?

EA Agent (10/2/2022, 6:47:43 PM): Thank you for contacting EA HELP, my name is EA Agent, may I start with your first name please?
EA Agent (10/2/2022, 6:48:07 PM): Hello , hope you are fine, how may I help you?
M4 (10/2/2022, 6:48:15 PM): My name's M4
M4 (10/2/2022, 6:48:21 PM): And I'm doing fine thanks for askin
EA Agent (10/2/2022, 6:50:26 PM): That's good
EA Agent (10/2/2022, 6:50:36 PM): How may I help you?
M4 (10/2/2022, 6:50:53 PM): I'm having issues while trying to play online on NFS Heat
M4 (10/2/2022, 6:51:09 PM): Well it's just NFS Heat in general
M4 (10/2/2022, 6:51:12 PM): not even just the online
EA Agent (10/2/2022, 6:53:58 PM): I see that you are to unable to play Need for Speed Heat. No worries, I will try my best to help you.
EA Agent (10/2/2022, 6:54:35 PM): Please share the registered email ID of your EA account and console username with me so that we can start the investigation.
M4 (10/2/2022, 6:54:49 PM): I'm not playing on console
M4 (10/2/2022, 6:54:54 PM): I'm on my PC
M4 (10/2/2022, 6:55:09 PM): My Origin ID is M4doesstuff
EA Agent (10/2/2022, 6:55:47 PM): Thankyou for sharing, please allow me few minutes to locate the account.
EA Agent (10/2/2022, 6:59:00 PM): Thanks a bunch for staying online. I just double checked with my team on this. Evidently, this is an on-going issue with the game at the moment. Just like you, hundreds of thousands of players are also impacted by the same situation. Good news is our game teams are on it. They're literally working on a fix as we speak. It won't be long before this gets taken care. Once that happens, this'll be resolved not just for you but for all affected players.
M4 (10/2/2022, 6:59:55 PM): Do you have any idea about a possible timeline or something?
M4 (10/2/2022, 7:00:04 PM): Because it has been like this for multiple multiple hours
EA Agent (10/2/2022, 7:00:37 PM): The time for the resolution depends on the complexity of the case because it will be located what is the reason this issue has been caused and for that there is no fix time frame and I do not want to share a false information with you promising a time frame.
M4 (10/2/2022, 7:02:26 PM): But they know what the issue is or no?
EA Agent (10/2/2022, 7:03:24 PM): Yes the team know the issue and working on it we have received many cases like this and already reported to the team.
M4 (10/2/2022, 7:05:01 PM): alright then
M4 (10/2/2022, 7:05:06 PM): Hope they get a fix soon then
M4 (10/2/2022, 7:05:24 PM): Because it's been like this for about 12+hrs
M4 (10/2/2022, 7:05:27 PM): or at least I noticed it
M4 (10/2/2022, 7:05:48 PM): But if you're telling me they're fixing it there's not much I can do apart from take you at your word
EA Agent (10/2/2022, 7:07:29 PM): Yes we have so may reports and it takes time to check. I hope too that it fixes as soon as possible.
M4 (10/2/2022, 7:08:22 PM): Alright well that's all I have you can close the chat or do whatever you need to do
EA Agent (10/2/2022, 7:10:28 PM): It was nice talking to you. Thanks for contacting EA Help. Please contact us back for any in-game queries & visit answers.ea.com for tips & tricks. Take care of yourself, stay safe.

I had same problem yesterday but now is ok