Re: Error failed to retrieve data message

@shatter17 

Can you try using different jerseys? Also, do you happen to have a custom gamerpic? I've seen some weird behavior from these in WoC. I know you're in HUT, but if you have a custom gamerpic, can you try a default one and see if that helps?

@shatter17 

Since we're not getting other reports of this, it seems to be related to something unique with your install of the game. Is the game installed on an internal or external hard drive? Is it happening on both HUT Rush modes?

@shatter17 

As a test, can you try connecting your console through a mobile hotspot and then restart NHL 23 and try again?

@shatter17 

If it works on a completely different connection, that narrows down the issue more. I've seen a similar issue in the past where this was the case. You've got a strange issue here so I'm trying everything I can think of.

Also, I'm out for the day in about 50 minutes here and won't be back until Tuesday. If we don't get this resolved you can try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They may be able to help with this.

@shatter17 

Also, if you have the game installed on an external hard drive, try installing it on the internal drive instead and vice versa.

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@shatter17 wrote:
@EA_Aljo The game has been downloaded since September and worked this should not matter now. Your just listing problems on my end when it is yours causing this

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Unfortunately, if you're not interested in trying what I'm suggesting, it seems there's nothing I can do for you. I'll keep an eye out for other reports. So far, yours is the only one I'm seeing so it appears to either be unique to you or it's a rare issue. If you're cool with going through some more troubleshooting with me next week, let me know.

@shatter17 

I have been trying to help, but you're turning down my suggestions. Our support is available as I previously mentioned though.

@shatter17 

Also, if you're on a Series X/S, try removing the game from Quick Resume and then power cycle your modem/router and console.

I am experiencing the same error.  Been playing squad battles for hours trying to finish last few games and was only 3 away from completion and this error started. Tried everything you recommended in this thread but no luck. Hard shut down of Xbox one console no help either. Have been playing for months with no issue and then boom.  Made no changes to lineup etc, and had been playing all morning.  Really frustrating as hoped to finish in the top 50 for rewards, but now unable to complete last 3 games and will finish out of the top 100. Help? Note that after full console restart it asked if I wanted to use console save data or if I wanted to use the cloud, as said they were different, although the time stamp was identical. Thanks in advance. 👍

Hello, since yesterday I have the same problem when I want to play HUT or Rush.

Please help.

@Cookwithgas @zakomisa 

Can you both try a full power cycle if your equipment? To do that, unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

I have the same problem like guys here. We all tried everything and nothing works. Why are you have numbers of codes if you cant fix it and lets us play game i dont get it.

@badinkacik12 

When exactly are you getting this error?

When I try play online match in HUT. 

@badinkacik12 

Thanks for letting me know. Try creating a new lineup and set it to active. Let me know what happens.

I tried everything like you said my friend in this post and nothing works still have problem