PLEASE HELP!

Hello, @Jrasta123 

You posted this in the NHL 23 forums. Are you actually playing NHL 24? Also, which console are you playing on?

Yes I’m playing NHL 24 on Xbox. I believe ea removed me from accessing CHEL because I can access the other online features. I would appreciate the help on how to fix this. No one at EA answers me. Thank you

@Jrasta123 

I moved this to the NHL 24 forums. You can find them here in the future.

Is your ISP AT&T by chance?

Something to try is clearing the alternate MAC address with these steps:

• Go to your Xbox Settings
• Go to "Network", then "Advanced Network Settings"
• Click on "Alternate MAC Address", and then click "Clear"

If that doesn't help, try deleting the personal saved data for NHL 24. 

• Press the Guide button and then highlight the NHL tile.
• Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it.
• Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it.

Let me know how it goes. Thank you.

Will it delete my CHEL character and team I created ?

And no I don’t use AT&T

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@Jrasta123 wrote:

Will it delete my CHEL character and team I created ?

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No. You won't lose any WoC or HUT progress or content. It's possible any offline mode saves as well as changes to settings could be lost though. Normally, those will download from the cloud, but I can't guarantee it.

It didn’t work I tried both. Is there a way you can find out? My gamertag is jrasta123. It seems like they just removed CHEL because I can use the other online modes. I understand my name was “offensive” and I got a message saying they were resetting it but now it doesn’t let me go on at all. If you can help it would be greatly appreciated. I think they removed me from accessing CHEL 

It didn’t work I tried both. Is there a way you can find out? My gamertag is jrasta123. It seems like they just removed CHEL because I can use the other online modes. I understand my name was “offensive” and I got a message saying they were resetting it but now it doesn’t let me go on at all. If you can help it would be greatly appreciated. I think they removed me from accessing CHEL 

@Jrasta123 

Thanks for getting back to me. As a test, can you switch your connection to a mobile hotspot? I'd like to see if being on a totally different network works.

I’m at work right now but will try when I get home. From what I’m reading is it possible EA removed me from accessing world of CHEL? Other people have the same issue.