Forum Discussion

canterburycory15's avatar
20 hours ago

Upload Speed/Gameplay

Hey Guys,

I’ve been having this weird issue for a while now. When I turn on my Xbox and run an Internet speed test I get 900mbs download and 650mbs upload. As soon as I open NHL25 and free skate for a few minutes I feel a difference in the gameplay. I then run a speed test, and my upload speed drops to 35mbs. This 100% effects my online gameplay in world of Chel. As soon as I close the NHL25 app and run the speed test again, my upload speed jumps back up to 650mbs.

Has anyone else had this issue? If so, have you heard of a fix?

3 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    13 hours ago

    Hi there. That's pretty odd. It shouldn't drop that much. is your ping also dropping? That's the more important part.

  • canterburycory15's avatar
    canterburycory15
    Newcomer
    13 hours ago

    Ping drops but nothing crazy. The game just feels less responsive when this happens. It’s almost like there’s a delay in my controller inputs when the upload speed drops.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    9 hours ago

    Thanks. Unfortunately, there's not really anything we can do with the game feeling sluggish. We need to see it happening. We're also getting very few reports about this, but will of course keep monitoring for more. You should go through the connection troubleshooting steps here.  Make sure you've also power cycled your modem/router by unplugging it for 2 minutes. Also, hard restart your console by holding in the power button until it turns off. Then, turn everything back on and see if there's a difference.

    Also, check to see if the firmware for your controller is up to date.

    It can't hurt to contact your ISP to see if they are noticing any issues.

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